Gartner Peer Insights Voice of the Customer Methodologies

Recognition for Top Customer-Rated Companies

Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in markets that are defined by Gartner Research in Magic Quadrant and Market Guide documents.

The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. Within the “Voice of the Customer,” Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.

Below we list all the methodology versions and the period of time they were active.

Current Methodologies

Nov 1, 2022 – TBD Gartner Peer Insights Voice of the Customer methodology 3.0

May 1, 2021 – Oct 31, 2022 Gartner Peer Insights Voice of the Customer methodology 2.0

Retired Methodologies

Aug 1, 2019 – Apr 30, 2021 Gartner Peer Insights Customers’ Choice methodology 1.5

Aug 1, 2019 – Apr 30, 2021 Gartner Peer Insights Customers’ Choice methodology 1.5

May 2019 – Aug 30, 2019 Gartner Peer Insights Customers’ Choice methodology 1.4.1

Apr 2019 Gartner Peer Insights Customers’ Choice methodology 1.4

Nov 2018 – Mar 2019 Gartner Peer Insights Customers’ Choice methodology 1.3

Mar 2018 – Oct 2018 Gartner Peer Insights Customers’ Choice methodology 1.2.1

Nov 2017 – Feb 2018 Gartner Peer Insights Customers’ Choice methodology 1.2

Jul 2017 – Oct 2017 Gartner Peer Insights Customers’ Choice methodology 1.1

Jun 2017 – Jun 2017 Gartner Peer Insights Customers’ Choice methodology 1.0