Gartner Peer Insights Customers’ Choice Methodology 1.3
Recognition for Top Customer-Rated Companies
Since starting Gartner Peer Insights in October of 2015, we have collected more than 120,000 customer reviews across over 320 markets. In a growing number of markets, we’ve collected enough data to help our clients with a top-level synthesis of which vendor products are the most valued by customers in a given market. This synthesis takes into account both the number of reviews and the overall user ratings. We recognize them with a distinction showcasing top vendors in a market.
Gartner Peer Insights Customers’ Choice (Updated 7 February 2019)
Customer Choice methodology 1.3 applies to the following markets:
November 2018 Announcement
Analytics and Business Intelligence Platforms (11/19/18)
Cloud HCM Suites for Midmarket and Large Enterprises (11/19/18)
Data Center Backup and Recovery Solutions (11/19/18)
Data Integration Tools (11/19/18)
Data Science and Machine-Learning Platforms (11/19/18)
Endpoint Protection Platforms (11/19/18)
IT Service Management (11/19/18)
Solid-State Arrays (11/19/18)
Strategic Sourcing Application Suites (11/19/18)
Wired and Wireless LAN Access Infrastructure (11/19/18)
December 2018 Announcement
Application Release Orchestration (12/17/18)
CRM Lead Management (12/17/18)
Enterprise Data Loss Prevention (12/17/18)
Meeting Solutions (12/20/18)
Talent Management Suites (12/20/18)
Traditional Enterprise Reporting Platforms (12/17/18)
Unified Communications as a Service, Worldwide (12/17/18)
Web Application Firewalls (12/17/18)
January 2019 Announcement
Application Performance Monitoring Suites (01/17/19)
Client Management Tools (01/17/19)
Cloud Access Security Brokers (01/17/19)
Content Services Platforms (formerly Enterprise Content Management) (01/17/19)
Distributed File Systems and Object Storage (01/17/19)
Endpoint Detection and Response Solutions (01/17/19)
Enterprise Architecture Tools (01/17/19)
Enterprise Integration Platform as a Service (01/17/19)
Multichannel Marketing Hubs (01/17/19)
Operational Database Management Systems (OPDBMS) Software (01/17/19)
Secure Web Gateways (01/17/19)
Security Awareness Computer-Based Training (01/17/19)
Software Asset Management Tools (01/17/19)
February 2019 Announcement
Enterprise High-Productivity Application Platform as a Service
Enterprise Asset Management Software
General-Purpose Disk Arrays
Procure-to-Pay Suites
Warehouse Management Systems
March 2019 Announcement
Enterprise Business Process Analysis
Hyperconverged Infrastructure
Master Data Management Solutions
Privileged Access Management Solutions
Software Test Automation
Vulnerability Assessment Solutions
Recognition Criteria
Recognition will be given to a maximum of seven vendors in a market according to these criteria:
- At least one vendor and up to seven may be named a Customers’ Choice in a given market. In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be named.
- Excessive concentration in geographic region is defined as having less than 20% of all eligible deployments (or 25 eligible deployments, whichever is smaller) reported by the reviewers from all the non-Primary regions (Primary region is defined as region with maximum number of eligible deployments for that vendor)
- Excessive concentration in industry is defined as having less than 20% of all eligible reviews (or 25 eligible reviews, whichever is smaller) reported from all the non-primary industries (Primary industry is defined as industry with maximum number of eligible reviews for that vendor).
- Excessive concentration in non-enterprise users is defined as having less than 25 published reviews reported by enterprise end-users. (Enterprise end-user is defined as reviewer’s company size >$50M USD).
- Reviews for products that are in production / general availability, along with beta products are included in the analysis of this distinction. Reviews for legacy products (no longer being sold by the vendor) were not included in the analysis in this distinction.
- During the submission period — defined as 12 months prior to the eligibility cutoff date — a vendor must have:
- 50 or more published reviews
- An average overall rating of 4.2 stars or greater, when rounded to the nearest tenth.
- At least one vendor and up to seven may be named a Customers’ Choice in a given market. In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be named.
Ratings and reviews must first pass our validation, conflict of interest and moderation process — please see our Peer Insights Review FAQ here.
For more questions, please see our Customers’ Choice FAQ page or contact PeerInsights@gartner.com.
For vendor guidelines on how to use the Gartner Peer Insights Customers’ Choice Logo and the quote policy, please click here.
Archived Methodologies
Gartner Peer Insights Customer Choice Awards (Archived)
Customer Choice methodology has been updated since the announcement of results in October 2017 in the following markets:
- open_in_newBusiness Intelligence and Analytics
- open_in_newEndpoint Protection Platforms
- open_in_newEnterprise Architecture Tools
Gartner Peer Insights Customer Choice Awards – SIEM 2017 (Archived)
Customer Choice methodology has been updated since the announcement of results in June of 2017 in the following market:
Gartner Peer Insights Customer Choice (Archived)
Customer Choice methodology has been updated since the announcement of results in February 2018 in the following markets:
- open_in_newData Center Backup and Recovery Solutions
- open_in_newEnterprise Mobility Management Suites
- open_in_newEnterprise Network Firewall
- open_in_newIT Service Management Tools
- open_in_newMeeting Solutions
Gartner Peer Insights Customers’ Choice (Archived)
Customer Choice methodology has been updated since the announcement of results in October 2018 in the following markets:
- open_in_newContent Collaboration Platforms (formerly EFSS)
- open_in_newData Center Networking
- open_in_newMobile App Development Platforms
- open_in_newSales Force Automation
- open_in_newUnified Communications
- open_in_newUnified Endpoint Management Tools
- open_in_newWeb Content Management
Customer Choice methodology has been updated since the announcement of results in September 2018 in the following markets:
- open_in_newAccess Management, Worldwide
- open_in_newCloud Infrastructure as a Service, Worldwide
- open_in_newEnterprise High-Productivity Application Platform as a Service
- open_in_newUnified Threat Management
Customer Choice methodology has been updated since the announcement of results in August 2018 in the following markets:
- open_in_newClient Management Tools
- open_in_newCloud Access Security Brokers
- open_in_newCRM Lead Management
- open_in_newData Management Solutions for Analytics
- open_in_newOperational Database Management Systems
- open_in_newSecurity Awareness Computer-Based Training
Customer Choice methodology has been updated since the announcement of results in July 2018 in the following markets:
- open_in_newApplication Performance Monitoring Suites
- open_in_newSecurity Information and Event Management
- open_in_newSoftware Asset Management Tools
Customer Choice methodology has been updated since the announcement of results in May 2018 in the following markets: