Gartner Peer Insights Customers’ Choice (Archived)
Customer Choice methodology has been updated since the announcement of results in October 2018 in the following markets:
- open_in_newContent Collaboration Platforms (formerly EFSS)
- open_in_newData Center Networking
- open_in_newMobile App Development Platforms
- open_in_newSales Force Automation
- open_in_newUnified Communications
- open_in_newUnified Endpoint Management Tools
- open_in_newWeb Content Management
Customer Choice methodology has been updated since the announcement of results in September 2018 in the following markets:
- open_in_newAccess Management, Worldwide
- open_in_newCloud Infrastructure as a Service, Worldwide
- open_in_newEnterprise High-Productivity Application Platform as a Service
- open_in_newUnified Threat Management
Customer Choice methodology has been updated since the announcement of results in August 2018 in the following markets:
- open_in_newClient Management Tools
- open_in_newCloud Access Security Brokers
- open_in_newCRM Lead Management
- open_in_newData Management Solutions for Analytics
- open_in_newOperational Database Management Systems
- open_in_newSecurity Awareness Computer-Based Training
Customer Choice methodology has been updated since the announcement of results in July 2018 in the following markets:
- open_in_newApplication Performance Monitoring Suites
- open_in_newSecurity Information and Event Management
- open_in_newSoftware Asset Management Tools
Customer Choice methodology has been updated since the announcement of results in May 2018 in the following markets:
Recognition Criteria
Recognition will be given to a maximum of seven vendors in a market according to these criteria:
- The vendor must have at least one product designated by our research analysts as relevant to the market. Vendors with excessive concentrations from a specific geographic region*, industry** or non-enterprise users*** are not considered.
- During the submission period — defined as 12 months prior to the eligibility cutoff date — a vendor must have:
- 50 or more published reviews
- An average overall rating of 4.2 stars or greater.
- In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be selected for the designation.
Ratings and reviews must first pass our validation, conflict of interest and moderation process — please see our Peer Insights Review FAQ here.
For more questions, please see our Customers’ Choice FAQ page or contact PeerInsights@gartner.com. For vendor guidelines on how to use the Gartner Peer Insights Customers’ Choice Logo and the quote policy, please click here.
* Excessive concentration in geographic region is defined as having less than 25 eligible deployments reported by the reviewers from North America.
** Excessive concentration in industry is defined as having less than a total of 25 published reviews reported from all the non-primary industries (Primary industry is defined as industry with maximum number of reviews for that vendor).
*** Excessive concentration in non-enterprise users is defined as having less than 25 published reviews reported by enterprise end-users. (Enterprise end-user is defined as reviewer’s company size >$50M USD).