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Big Red Flag — IBM’s Ed Brill suggests you not read Gartner research on Notes/Domino email

by Tom Austin  |  August 8, 2010  |  Comments Off on Big Red Flag — IBM’s Ed Brill suggests you not read Gartner research on Notes/Domino email


IBM’s Director, End-User Messaging and Collaboration (Ed Brill) has implicitly recommended that people not read Gartner’s research discussing clients who are asking about moving away from IBM Lotus Notes/Domino email. Why? Well, because he’s summarized the note in his blog post and determined it’s inconsequential.

I discussed Ed’s post in an earlier blog posting of my own, but realize that many readers might want some evidence of elements of our research note that Ed conveniently left out. Here’s one, emphasized in bold:

From 1 July 2009 to 30 April 2010, 116 different clients booked one or more calls with Gartner analysts seeking advice on migrating away from Notes for e-mail. … By comparison, during the same 10-month period, no Microsoft e-mail customers called us for advice on whether to migrate to Notes/Domino for e-mail, although a few considered moving or have moved to other providers, notably Google.

This market disparity is a significant factor  Reread what IBM’s Brill conveniently left out. (There’s more in the research note.)

Our research is based on substantive data and very serious discussions with professionals with serious issues and concerns, not cocktail party chatter.

By the way, we’re an equal opportunity analyst firm — we call ’em like we see ’em. In this segment, for example, we go deep on all the key competitors. We take Microsoft to task over BPOS-related issues in “Make or Break Time for Microsoft Cloud E-Mail” and I personally laid into Google in this blog less than a week ago. (Behind that blog post is detailed analysis of the Google business model and what it means.) We haven’t seen either Google or Microsoft posting suggestions that people not “bother” reading Gartner research because they don’t like what we’ve written.

If you’re a Gartner client, call us with your important issues.

If you’re not a Gartner client, our Gartner sales offices can help you out. Seriously. Call them…

And if you see any vendor suggesting you need not bother reading any of our research, treat that as a big red flag!

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Tom Austin
VP & Gartner Fellow
20 years at Gartner
41 years IT industry

Tom Austin, VP, has been a Gartner Fellow since 1997. He drives Gartner's research content incubator (the Maverick Program) and is leading a new research community creating research on the emerging era of smart machines. Read Full Bio

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