Gartner Blog Network

Thor Madsen
Executive Partner
10 years at Gartner
20 years IT industry

Thor Madsen is an executive partner with Gartner Executive Programs, supporting CIO clients. His primary areas of focus are executive communication strategies, innovation and the evolution of IT. Read Full Bio

Capturing the Digital Business Moment: How the Techniques of Improvisation and Jazz are Defining the Age of Digitalization

by Thor Madsen  |  October 1, 2014

Here I will add ideas and case examples of how improvisational technique (a non-random, framed approach to eliciting value from ambiguity) is critical in an era of mass-change; in this case due to digitalization of all aspects of organization.  As a start, here is a link to a quick set of slides pointing you to several resources […]

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Hacking the Customer Experience – Part 1: Are You Experienced?

by Thor Madsen  |  March 13, 2013

I had a great “customer experience” last week.  My interaction with a particular online music service left me happy, open to possibilities, excited about a seemingly endless set of access options, and enjoying music I never knew existed.  I think of the service as a horizon-expander as well as simply a fun, easy way to […]

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We the Competent

by Thor Madsen  |  July 25, 2010

Last month in a workshop for a CIO and their IT leadership team we helped address the new capabilities each of them think they will need to bring to the company’s impending transformation.  Rather than the “skills” they and their sub-teams will require (i.e. trainable, technical and focused on what we do) we spent the […]

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Seeing What’s Next v. Translating What’s Next – part 1

by Thor Madsen  |  May 19, 2010

Over the last week I have met with three CIOs focused on helping their organizations become better at recognizing and exploiting emerging trends and technologies for competitive advantage (yes, it must be time to focus on growth!).  In each case, the challenge from their perspective is not a lack of general awareness in their organizations […]

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“In-Crowd” Sourcing

by Thor Madsen  |  May 3, 2010

Innovation doesn’t happen in a bubble.  Organizations such as IBM, Netflix and P&G provide examples of breaking through boundaries by sourcing innovation to the “crowd” with step-change results at a fraction of the time and cost.  Social Media like Facebook, Wikipedia and Twitter provide a framework for communicating and connecting that is changing the design of organizations.  […]

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The Business Value of IT – there is none…

by Thor Madsen  |  April 25, 2010

…in and of itself; but only in its impact, contribution and enabling of an overall, larger goal (that’s where the value is measured) – whether that might be the generating of cash for a business, the accomplishment of mission for a non-profit or the fulfillment of policy set by a government. Do you agree?  If […]

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The Blank Page Ahead…

by Thor Madsen  |  April 18, 2010

…upon which my writing thoughts gaze with proud intent; yet are held fast by perfectionist inaction… Nah. Here we go anyway! And that’s my mantra for those of us wanting to break through whatever blank page we are staring at – whether the unknown change ahead of us – or a new blog. So, to […]

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