Gartner Blog Network

Thomas O'Connor
Sr Director Analyst I
4 years at Gartner
9 years IT Industry

Thomas O'Connor is a Senior Director, Analyst, in the Gartner Supply Chain Industries and Programs team, based in Sydney, Australia. Mr. O'Connor is Gartner's global lead analyst for retail demand-driven supply chain maturity, performance management and benchmarking initiatives (also supporting Consumer Products), working closely with supply chain executives to drive improved supply chain performance and organizational alignment. In addition, he is focused on how the supply chain can act as a key enabler of unified commerce where businesses present a unified shopping experience across all channels to consumers' in both retail- and consumer-products-focused organizations. This includes unified commerce fulfillment strategies, establishing direct-to-consumer operations and the supply chain's growing interactions with store operations such as fulfillment from store, buy online pick-up in store (click and collect) and returns.Read Full Bio

Facing an Uncertain World Retailers Strive for Increased Agility

by Thomas O'Connor  |  April 6, 2020

March 2020 really was the month that the world woke up to COVID-19 as numerous countries beyond China faced down this terrible disease. Our new reality is very much setting in and for many people I speak to, whether its Chief Supply Chain Officers through my work here at Gartner or friends and family via […]

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Huge Swings in Retail – Getting Your Supply Chain Through COVID-19 And Out The Other Side

by Thomas O'Connor  |  March 30, 2020

The global outbreak of COVID-19 is driving huge swings in demand across retail as businesses selling necessities experience a surge in sales, while others selling discretionary items face significant revenue reductions. Specifically: Fashion, apparel and luxury markets are facing a significant decline in sales driven by┬ánervous shoppers looking to minimize their spending, a reduction in […]

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The Retail Supply Chain Response to COVID-19 (Coronavirus)

by Thomas O'Connor  |  March 21, 2020

The rapidly expanding global spread of COVID-19 is having a major impact on retail supply chains. Affected markets are seeing a run on products such as medicines, cleaning items, toilet paper, and grocery staples. In addition, numerous retailers are advising Gartner that demand is shifting from physical stores to the online channel as consumers seek […]

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