Gartner Blog Network

Thomas O'Connor
Sr Director Analyst I
4 years at Gartner
9 years IT Industry

Thomas O'Connor is a Senior Director, Analyst, in the Gartner Supply Chain Industries and Programs team, based in Sydney, Australia. Mr. O'Connor is Gartner's global lead analyst for retail demand-driven supply chain maturity, performance management and benchmarking initiatives (also supporting Consumer Products), working closely with supply chain executives to drive improved supply chain performance and organizational alignment. In addition, he is focused on how the supply chain can act as a key enabler of unified commerce where businesses present a unified shopping experience across all channels to consumers' in both retail- and consumer-products-focused organizations. This includes unified commerce fulfillment strategies, establishing direct-to-consumer operations and the supply chain's growing interactions with store operations such as fulfillment from store, buy online pick-up in store (click and collect) and returns.Read Full Bio

Beyond COVID-19: How Apparel and Footwear Retail Will be Impacted

by Thomas O'Connor  |  May 11, 2020

For apparel and footwear retailers, the next 12 to 18 months will be about survival, with a heavy emphasis on top-line sales, cost containment and risk mitigation. With stores in the US, Europe and my home of country of Australia starting to re-open, these retailers are faced with massive amounts of inventory that are unseasonable […]

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Innovation Inspiration for the Disrupted World of Retail Supply Chains

by Thomas O'Connor  |  May 4, 2020

The world´s retail supply chains are being tested in unprecedented ways by the COVID-19 crisis. Given this environment it pays to look towards the leading innovations from across the retail supply chain community such as Gartner’s Supply Chainnovator program.

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Retailers Prepare to Re-Open and Early Insights From Germany

by Thomas O'Connor  |  April 27, 2020

Retailers have shifted into recovery mode as Governments start to lift lockdown conditions in certain Western Markets (see last week’s blog for a broader discussion of the 3 phases retailers will go through during the COVID-19 crisis: respond, recover and renew).  However, with lockdown approaches varying significantly from country to country and even state to […]

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The Great Retail Reset – Thinking Across Multiple Time Horizon’s as We Look Towards Our ‘Next Normal’

by Thomas O'Connor  |  April 20, 2020

For the past few weeks in this blog I’ve been focusing on the near to medium term retail response to COVID-19. How are retailers getting through this crisis? What actions are they taking? And can we gain directional insights from China post-lockdown? However, I believe it’s time to start to look further towards the future. […]

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What Will Post COVID-19 Lockdown Look Like For Retail? Early Directional Insights From China

by Thomas O'Connor  |  April 13, 2020

As talk in Western Markets starts to increase about re-opening some of our economies – Austria for example expects to have all retail stores open by May 1st – businesses are looking for insights to try and understand just how consumers might respond. To try and get a directional insight into the consumer response for […]

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Facing an Uncertain World Retailers Strive for Increased Agility

by Thomas O'Connor  |  April 6, 2020

March 2020 really was the month that the world woke up to COVID-19 as numerous countries beyond China faced down this terrible disease. Our new reality is very much setting in and for many people I speak to, whether its Chief Supply Chain Officers through my work here at Gartner or friends and family via […]

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Huge Swings in Retail – Getting Your Supply Chain Through COVID-19 And Out The Other Side

by Thomas O'Connor  |  March 30, 2020

The global outbreak of COVID-19 is driving huge swings in demand across retail as businesses selling necessities experience a surge in sales, while others selling discretionary items face significant revenue reductions. Specifically: Fashion, apparel and luxury markets are facing a significant decline in sales driven by nervous shoppers looking to minimize their spending, a reduction in […]

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The Retail Supply Chain Response to COVID-19 (Coronavirus)

by Thomas O'Connor  |  March 21, 2020

The rapidly expanding global spread of COVID-19 is having a major impact on retail supply chains. Affected markets are seeing a run on products such as medicines, cleaning items, toilet paper, and grocery staples. In addition, numerous retailers are advising Gartner that demand is shifting from physical stores to the online channel as consumers seek […]

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