Gartner Blog Network


Why Sales Capacity Matters

by Steve Rietberg  |  July 23, 2019  |  1 Comment

As a sales operations leader, you are under continual pressure to deliver better analytical insight. But your team’s time is limited, and developing custom analyses can’t interfere with supporting sellers. How do you improve the quality of your team’s insights in this situation? One way is to build analyses that add value to many different use cases. Sales capacity is a great example of such a metric, though its uses are sometimes overlooked.

Sales capacity is a predictive measure of a sales team’s ability to deliver revenue based on expected headcount and productivity. Much like revenue forecasts, capacity projection is a moving target. Your capacity projection will fluctuate over time as common events occur:

  • product launches
  • marketing campaigns
  • attrition
  • new-hire onboarding

Factors influencing sales capacity

As you can imagine, a reusable model pays dividends when projecting sales capacity. But it also requires ongoing care and feeding. So what’s your return on investment?

Calculating sales capacity at each level of the sales organization will allow you to quickly identify issues threatening sales’ ability to deliver on commercial goals. You can apply insight from sales capacity analyses to many operational processes, including:

1. Sales force sizing & headcount planning

Organizations use different methods for sales force sizing. Some organizations assess the number of accounts to cover and the average seller effort required per account. Others may be looking at revenue per activity (i.e. average call value) to determine how many sellers they need. You can supplement any of these approaches with a sales capacity analysis. If you can measure average seller productivity by region and sales role, you can confirm the number of sellers needed based on known market opportunity and sales targets.

2. Quota setting

During quota setting, you work with sales leaders to set realistic quotas for managers and sellers. At the seller level, understanding productivity trends by sales role–a side benefit of calculating sales capacity–enables you to set realistic guard rails for quotas. Additionally, you can determine what the typical productivity curve is for new hires and use that to set appropriate quotas for sellers during their on-boarding.

At the manager level, you can compare capacity projections with managers’ targets to identify gaps or risks. An interactive model will show the impacts of headcount adjustments or productivity improvements on sales capacity. With this information, you can validate manager quotas and recommend action plans where gaps exist.

3. Sales forecasting

Projecting sales capacity at each level of the sales organization will also allow you to validate managers’ forecasts. This is particularly useful during periods of attrition when headcount is in flux. If forecasts are inconsistent with expected capacity, you can flag and investigate each submission. Sales leaders can then challenge specific forecasts based on your analysis. This practice adds accuracy to the forecast and provides a clearer understanding of the manager’s forecast drivers.

By constructing a model of sales capacity that responds to changes in headcount and productivity, you can offer your sales leaders and managers increasing insight. Gartner for Sales Leaders clients can learn how here: Modeling Sales Capacity to Avoid Attainment Risks.

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: sales-operations  sales-strategy-and-design  

Tags: sales-capacity  sales-operations  

Steve Rietberg
Sr Director Analyst, Sales I
1 year at Gartner
25 years IT Industry

Steve Rietberg is a Senior Director Analyst in Gartner's Sales practice.Read Full Bio


Thoughts on Why Sales Capacity Matters


  1. Félix David says:

    Excellent view to be shared and be discussed on business planning initiatives. It’s. It a matter of want-to-do , falls to be a matter of can-do



Comments are closed

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.