Gartner Blog Network

Posts from Date:   2020-5

Shelfware – The CIO’s Missing Key Metric and Cost Cutting Imperative

by Stephen White  |  May 11, 2020

How many CIOs have shelfware as a target for improvement on scorecards, identified as a cost and leakage from their operations? Or indeed the reciprocal – software consumption, potentially phrased as utilization? At any point in time IT operations may be running with 25% plus of software going unused. Gartner coined the phrase Shelfware as […]

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