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Siddharth Shetty
Sr Director Analyst I
3 years at Gartner
21 years IT Industry

Siddharth Shetty is a Research Director working in Gartner's IT Service Management team. Mr. Shetty's research focuses on IT service desk strategy and best practices, IT service management (ITSM), IT service catalogs, IT self-service, service management automation, network operations center, frameworks like ITIL and process improvement methodologies such Lean IT. He also specializes in the development of service management offices and implementing ISO 20000 controls.Read Full Bio

Getting your IT walk-up support back on its feet post COVID-19

by Siddharth Shetty  |  June 26, 2020

  One of the challenges arising from the COVID-19 pandemic has been the inability of business users to leverage IT walk-up support (wherever this channel of support existed before the pandemic struck). IT walk-up support thrives on a personalized interaction between business users and IT support personnel. Many countries, regions have started opening up their […]

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