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Looking for your help on the 2012 CRM Agenda

by Scott Nelson  |  September 19, 2011  |  2 Comments

We are in the middle of planning our agenda for 2012. We have lots of exciting things that we are planning to look at, but I feel that it is important to get our clients perspective. What sort of challenges would you like to see some research on? What emerging technologies have you perplexed? We would be interested to hear from you. Give us your feedback so we can incorporate it into our planning.

Looking forward to an exciting 2012.

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Category: crm-strategy  

Scott D. Nelson
Managing VP
12 years at Gartner
18 years IT industry

Scott Nelson is a managing vice president in Gartner Research. He is responsible for managing research in the area of CRM. His particular research focuses on CRM vision and strategy.

Thoughts on Looking for your help on the 2012 CRM Agenda

  1. […] Originally posted here: Looking for your help on the 2012 CRM Agenda […]

  2. Raminder says:

    Hi Scott:

    I am one of many readers of Gartner blogs. I am working with Oracle in APPS division.

    I would be interested in research around:
    (a) \Importance of cloud in ERP (all segments – HCM, CRM, SCM, MFG, HR, CMRO, ALM, FIN)\.

    (b) \Certification authorities (e.g. APICS) – Do they add value to consultants?\


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