Gartner Blog Network

Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio

Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online in December (16.5% more than in December 2010) and a record £68bn was spent online overall in 2011. One of the key advantages of online […]

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BPM Summit 2012 Agenda Will Focus on People, Politics and Process

by Samantha Searle  |  December 7, 2011

The Gartner BPM team is busy working with the Gartner events team to prepare for the Business Process Management Summit 2012 to be held on: 14 – 15 March, London, UK gartner.com/eu/bpm The theme of the summit is: “People, Politics, Process:  Breaking Down the Barriers to Enterprise Success” For those new to BPM, the Summit […]

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BPM Maturity Assessment Reveals a Lack of Process Competency and Governance That Hinders Success

by Samantha Searle  |  November 25, 2011

How mature do you think your organization is at BPM? Though it might seem a daunting question to answer, understanding where your organization’s strengths and weaknesses in BPM can be the difference between success or failure. The first set of results on BPM from Gartner’s maturity assessment ITScore were published last week. They revealed some […]

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Social BPM Workshop Part 2: Socially-Enabled Processes Can Accelerate Decision-Making and Problem Solving

by Samantha Searle  |  November 16, 2011

Our “Designing Socially-Enabled Processes” workshop at last week’s Gartner Symposium in Barcelona explored ways to implement social BPM whilst leading users through the change. We also discussed how to measure the value of socially-enabled processes. Part 1 of the blog (published yesterday) focused on roles and skills and suitable processes for social BPM. How do […]

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Social BPM Workshop Part 1: Socially-Enabled Processes Empower Users to Improve The Way They Work

by Samantha Searle  |  November 15, 2011

“Designing Socially-Enabled Processes” was the first topic that the BPM team covered with our European clients during a workshop at the Gartner Symposium in Barcelona this week. Elise Olding, Teresa Jones and I ran a workshop aimed at helping participants to understand what is required to design socially-enabled processes. To understand what Gartner means by […]

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The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011

Processes usually don’t operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The other day I encountered a wonderful example of how not to do this! Getting a doctor’s appointment is not an easy process and usually involves […]

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New Asset to the BPM Team

by Samantha Searle  |  July 18, 2011

This is my first blog as a Gartner analyst so I’ll start by introducing myself. I previously worked at Gartner doing research for the Enterprise IT Leaders services in applications and outsourcing, where we helped senior executives (direct reports to the CIO) work through their current challenges (in a similar way to Gartner’s EXP model). […]

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