Gartner Blog Network

And The Winners For the 2014 Gartner BPM Excellence Awards are…

by Samantha Searle  |  March 5, 2014  |  Submit a Comment

Yes it’s the moment you’ve all been waiting for! We can now reveal the three winners of a 2014 Gartner BPM excellence award, who will be attending our BPM summit in London on 19 & 20 March are:

HML, a third party financial administration company in the UK and Ireland, focused on streamlining customer communications. It introduced greater flexibility and performance monitoring that enabled to meet strict service level agreements and serve individual customers more effectively. HML reached a customer satisfaction rating of 89 percent, and realised £400,000 in benefits and £150,000 in cost savings.

Ossur, a non invasive orthopaedic manufacturer and distributor headquartered in Iceland, emphasized on improving services, architecture and streamlining processes to increase profitability. Two of its key achievements for its customer feedback process included an increase in customer feedback capture by 100 percent, and a decrease in resolution time by 60 percent.

Vodafone Germany focused on optimizing the order-to-service-process for enterprise customers. BPM technology was chosen to introduce a platform that would enable Vodafone Germany to easily react to the turbulent telecommunications market by having a smarter and quicker way to introduce new products. As a result, it decreased time-to-market by over 50 percent and also reduced the effort involved in the total customer order handling process by 50 percent.

It was a tough decision this year, but these three organizations were chosen as the winners because they recognized the challenging complexity of their business operations and overcame them to achieve significant business outcomes, such as increased customer satisfaction and better time-to-market. The ability to do this is a competitive differentiator that enables organizations to survive constantly changing and disruptive business conditions.

At the Summit, each winner will participate in a roundtable discussion and the winner will be presented with a trophy during a short ceremony. Please note that the identification of a Gartner Award winner or finalist is not an endorsement by Gartner of any vendor, product or service.

If you’d like to attend our Summit to find out more about our winners, and how best to prepare your organization for digital business disruption, you can register on the summit website:

Thanks and I look forward to seeing you at the summit! 🙂

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: bpm  bpm-excellence-awards  business-process-improvement  business-process-management  change  customer-experience  digital  digital-business  disruption  process-improvement  process-management  summit  technology  

Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio

Leave a Reply

Your email address will not be published. Required fields are marked *

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.