Gartner Blog Network

Posts from Date:   2013-2

10 New Year Resolutions for BPM Practitioners #2: Don’t Mention the “P-word”; Instead Talk About Driving Key Business Outcomes

by Samantha Searle  |  February 8, 2013

An interesting critical success factor for BPM emerged from some of our research last year. Those who succeed at BPM don’t mention the “P-word” (what…process?!!) or even talk about six sigma! Why I hear you ask? Well anyone outside IT, or who isn’t an engineer or working in manufacturing finds the concept of process about […]

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