Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and how successful organizations believed they had been in achieving those goals. It appears that once the project has got going, those involved get so involved in the details that they lose sight of the original goal. However sometimes that’s because no one identified the goals and decided how they would be measured before the project got going. Only 52% of respondents identified the project goals upfront; the remainder either did it after the project started or didn’t have a formal measurement program in place. It is hardly surprising then that the survey revealed a staggering 64% of organizations didn’t know what the average ROI was on their BPM projects!
Fortunately some encouraging results also emerged from the survey data. Those organizations that identified measurement criteria at the beginning of a BPM project were more successful at meeting the original goals. So the message is clear: invest time in building a business case for your BPM project and it will pay off when it comes to doing benefits realization. This could make the difference between getting or not getting the funds and resources for your next BPM project! Those organizations that know how to advertise quick wins in BPM and can demonstrate clear results are the ones we see succeeding at BPM in the long term.
FYI for those of you planning to attend the Gartner BPM Summit in Sydney (to be held on 20th and 21st August at the Sheridan on the Park Hotel), John Dixon and I will be running a workshop on “Building a Business Case for BPM Projects” which you might find useful.
Read Complimentary Relevant Research
Predicts 2017: Artificial Intelligence
Artificial intelligence is changing the way in which organizations innovate and communicate their processes, products and services. Practical...
View Relevant Webinars
The IoT In Manufacturing Operations: Where Are We Now?
The Internet of Things (IoT) is a paradigm shift for manufacturing operations. Its fanfare creates uncertainty in state-of-the-art technology...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.