This Wednesday sees the start of the BPM Summit in London – will you be there? Our theme is People, Politics and Process – Breaking Down Barriers to Enterprise Success. So what exactly are these barriers and how can attending the summit help you understand how to overcome them?
Barrier #1: No clear results from BPM projects
If you don’t show results and ROI from the first few BPM projects, why would the organization fund you? Building a business case can help you avoid this common pitfall, because it sets clear targets for BPM and helps you achieve results.
Attend Jim Sinur’s session on “Building the Business Case for BPM” on Wednesday 14th March 16:15 – 17:15 to find out more.
Barrier #2: Not measuring your processes properly!
If you don’t measure how your processes are currently performing, how do you know which ones are performing badly and in need of process improvement? Once you’re doing BPM, how do you know by how much you’ve improved them (if at all)? Finding the right metrics to measure your processes is a critical success factor for BPM.
Learn how to choose the right metrics for your processes at John Dixon’s session on “Metrics for Success” on Thursday 15th March 8:00 – 9:00
Barrier #3: Lacking the necessary skills to do BPM
Our recent surveys have shown that a shortage of good BPM skills is a recurring challenge for clients. This challenge is even greater when you consider that BPM is often not a full-time job for those involved. How can find the right skills within your organization and how do they relate to the roles required to support successful BPM projects and programs?
Three skill sets are required to succeed in BPM; find out more in Michele Cantara’s session on Operational, Transformational and Technical Roles for Successful BPM Projects and Programs on Thursday 15th March 14:00 – 15:00
Barrier #4: Ignoring process pain points or shadow processes
Often BPI projects that focus on implementing a new tool can end up misrepresenting the real process because they neglected to consider how users really interact with the process. Some of this information can be hard to capture, especially for knowledge-centric and unstructured processes.
However this is where Social BPM can help! To discover which processes would best benefit from Social BPM and how to apply it, attend our workshop on “Where to Start with Socially-Enabled Processes” with Teresa Jones and I, Thursday 15th March 8:00 – 9:45.
Even better, if you have your own BPM story and challenges to tell then come and meet me at the summit – I’d be extremely interested in hearing your viewpoint. Look forward to seeing you there!
I’ll also be tweeting from the event – follow me on Twitter (@scsearle) to follow the conference as it unfolds.