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BPM Maturity Assessment Reveals a Lack of Process Competency and Governance That Hinders Success

by Samantha Searle  |  November 25, 2011  |  Submit a Comment

How mature do you think your organization is at BPM? Though it might seem a daunting question to answer, understanding where your organization’s strengths and weaknesses in BPM can be the difference between success or failure.

The first set of results on BPM from Gartner’s maturity assessment ITScore were published last week. They revealed some interesting truths about how organizations are progressing with BPM:

  • Many organizations are still more functionally-orientated than process-orientated, and consequently they succeed at applying BPM to functional processes but stall when faced with cross-boundary processes.
  • This problem arises from how governance and metrics are set up – if the performance of people and processes isn’t measured by metrics that support process improvement and the performance of end-to-end processes then this will limit the success of BPM, especially once it tries to tackle cross-functional processes.
  • When applying BPM to cross-functional processes, conflict can arise between functional and cross-functional process performance metrics that requires the right governance in place to achieve resolution.
  • There is a lack of the right process competencies such as process modelling and change management techniques to ensure the success of BPM programs.
  • A significant number of organizations are successfully leveraging process improvement methodologies and appreciate the value of applying BPM technologies where appropriate.

The reports on Gartner’s ITScore for BPM maturity assessment provide a more detailed analysis and advice on how to address the issues highlighted by the assessment. Links to the reports are given below (please note that access is restricted to Gartner clients only):

Of course, you could always take the ITScore maturity assessment for BPM for yourself and discover how your organization is really doing at BPM! It only takes about 20 minutes, including the enteprise perspective assessment, which gives an evaluation of your overall enterprise IT maturity.

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Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio

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