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New Asset to the BPM Team

by Samantha Searle  |  July 18, 2011  |  Submit a Comment

This is my first blog as a Gartner analyst so I’ll start by introducing myself. I previously worked at Gartner doing research for the Enterprise IT Leaders services in applications and outsourcing, where we helped senior executives (direct reports to the CIO) work through their current challenges (in a similar way to Gartner’s EXP model). Whilst working with this group, I found that BPM was a hot topic and I’m now thrilled to be part of Gartner’s BPM team since March.

One of my first tasks in my new role was to work on some research with one of my fellow analysts, Elise Olding, to help clients who are getting started with BPM. This is a big enough topic to merit three research notes and any Gartner clients reading this can access the documents via the link below:

Getting Started With BPM: Are You Ready?
Getting Started With BPM: Projects Form the Foundation
Getting Started With BPM: Six Critical Success Factors

However I’m interested to hear your experiences of getting your first BPM project off the ground. Comments on the following questions are particularly welcome:

• Whose decision was it to start BPM in your organization?
• How did you select your first project? What was it and why?
• How did you secure business buy-in?
• Did you have a clearly defined outcome and how did you measure it?
• Or, more likely, are you still struggling with all of the above?!

Whatever your experiences, I would really like to hear from you. My Twitter username is @scsearle so feel free to follow/message/interact with me there.

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Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio




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