Gartner Blog Network

Samantha Searle
Research Analyst
5 years with Gartner
5 years IT industry

Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio

Demystifying the Four Personas of the Chief Technology Officer

by Samantha Searle  |  January 27, 2020

Digital business transformation means that companies are increasingly becoming technology companies. Consequently technology is now viewed as a strategic asset that can be leveraged to transform business models. We’re seeing organizations increasingly appointing CTOs to be accountable for the enterprise technology strategy, with a laser focus on investing in emerging technologies that will deliver competitive […]

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The Evolving Role of the Chief Technology Officer

by Samantha Searle  |  November 25, 2019

Are you a newly appointed CTO? Have you recently promoted someone into a CTO role? Or perhaps hired someone externally to be accountable for overseeing the use of technology in your organization? At Gartner, we’re seeing the CTO role evolve in response to the demands of digital business. Digital business transformation is requiring more organizations […]

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Ready to Become a Rebel Change Agent?

by Samantha Searle  |  March 11, 2015

Do you have an appetite for risk and dare to challenge the status quo? Dynamic and disruptive change is now the norm for business. It demands a different approach from employees to drive success in this kind of environment. When faced with relentless change, there is no time for deliberation. You need to “act now […]

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And The Winners For the 2014 Gartner BPM Excellence Awards are…

by Samantha Searle  |  March 5, 2014

Yes it’s the moment you’ve all been waiting for! We can now reveal the three winners of a 2014 Gartner BPM excellence award, who will be attending our BPM summit in London on 19 & 20 March are: HML, a third party financial administration company in the UK and Ireland, focused on streamlining customer communications. […]

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A beautiful example of how NOT to do BPM!

by Samantha Searle  |  December 19, 2013

Currently there’s a blog from a Scandinavian BPM consultant “doing the rounds” on the internet at the moment, because it describes a supermarket chain’s journey to BPM failure. As I read it, it struck me as a great case study for how NOT to do BPM! Here’s why…. On closer inspection of the unfortunate company’s […]

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Launching the Gartner BPM Excellence Awards 2014 – find out how to apply here!

by Samantha Searle  |  October 3, 2013

I’m excited to announce that we will be running the Gartner BPM Excellence awards again for 2014! Please visit the Gartner BPM Excellence Awards website for full details and to download an application form. We will be looking again for winners in winners from EMEA, APAC and the Americas to share their success stories at […]

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Announcing the Global Winner of the 2013 Gartner BPM Excellence Awards

by Samantha Searle  |  August 9, 2013

After the excitement of selecting our regional winners for the Gartner BPM Excellence Awards, we were faced with the challenging task of deciding which of our regional winners would chosen as the overall global winner for Best BPM Initiative. It is our pleasure to announce that the Global Winner of the Gartner 2013 BPM Excellence […]

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10 New Year Resolutions for BPM Practitioners #2: Don’t Mention the “P-word”; Instead Talk About Driving Key Business Outcomes

by Samantha Searle  |  February 8, 2013

An interesting critical success factor for BPM emerged from some of our research last year. Those who succeed at BPM don’t mention the “P-word” (what…process?!!) or even talk about six sigma! Why I hear you ask? Well anyone outside IT, or who isn’t an engineer or working in manufacturing finds the concept of process about […]

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10 New Year Resolutions for BPM Practitioners: #1 Attend our BPM Summits in London, DC or Sydney!

by Samantha Searle  |  January 29, 2013

Ok this is obviously a “tongue-in-cheek” suggestion to start – the remaining 9 will be serious I promise! Every year we carry out a survey as part of our BPM summit planning to determine the latest hot topics and challenges facing BPM practitioners. One key question we asked was “Which of the following business priorities […]

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Announcing the Gartner BPM Excellence Awards for 2013!

by Samantha Searle  |  November 12, 2012

I’m pleased to say that the Gartner BPM team will be launching our BPM Excellence Awards again, in time for our BPM summits in 2013. We want to hear about your success in driving BPM excellence! A summary of the main details is given below. For full details including how to apply, please go to […]

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