If you are a Gartner client and this is a question that has been on your mind, you will want to check out the latest research note, “Broaden Application Performance Monitoring to Support Digital Business Transformation” from my colleagues Charley Rich and Federico De Silva. We dive into how Digital Experience Monitoring relates to this work, what metrics to include beyond traditional technology-focused KPIs, and the shift in thinking needed from I&O leaders to support digital business success. Check it out, and schedule an inquiry if you’d like to discuss your specific situation with us.
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