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Let us help you transform IT operations in 2019!

by Roger Williams  |  January 2, 2019  |  4 Comments

Hi, I’m Roger Williams, a research analyst at Gartner. I cover Software Asset Management (SAM) tools, configuration management databases (CMDBs), IT Asset Management tools, and several other areas related to IT operations for IT leaders. I’ve been at Gartner for over 2 years now after spending 20+ years in retail IT.

IT operations is critical to business success, yet it can be difficult to determine how to best drive the improvements needed for the future. I want to help you stay in touch with all Gartner has to offer regarding IT operations coverage. In addition, I am an avid reader and enjoy sharing what I learn. My posts will tend to fall into three categories:

  1. Updates on Gartner research related to transforming IT operations
  2. My thoughts on recently read books (and some of my all-time favorites)
  3. Occasional posts on related topics

If you are responsible for, work in, or collaborate with I&O,¬† you will find it valuable to keep tabs on this space. I’d love to get your feedback as well, so don’t hesitate to comment on any post. Of course, if you are a Gartner client, you can also schedule an inquiry.

The world of IT operations is changing. I want to help you maximize the value you get from our IT operations research, and make sure that you don’t miss out on insights that can help you be successful. More to come!


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Roger Williams
Sr. Director Analyst
2 years at Gartner
22 years IT Industry

Roger Williams covers software asset management (SAM) tools and processes, IT asset management (ITAM) tools, CMDB process and tools, IT operations discovery tools and client management tools (CMT). Read Full Bio

Thoughts on Let us help you transform IT operations in 2019!

  1. Amol Deshmukh says:

    Hi Roger, do you have IT Operations Maturity Assessment Model for Operators. We need this model to conduct assessment. Two Gartner reports seems to be helpful for assessment. Please send your response to me Take 5 Steps to Improve I&O Maturity : IT Score for Data and Analytics :

  2. Tarvo says:

    Any Gartner Summit or Conference to participate where CMDB and IT Asset Management and related topics are handled deeper level?

    • Roger Williams says:

      Hi Tarvo,

      Absolutely! We have a whole track devoted to IT Asset Management at our upcoming Gartner IT Sourcing, Procurement, Vendor & Asset Management Summit events in Dallas and London in September. I plan to be at both events and would be happy to discuss CMDB with you as well. Hope to see you!

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