The recent spate of store closings will do nothing but hasten the decline of physical retail, while providing only short term profitability gains. Okay, so I know the US is over stored, and some locations just need to close, but there are many things going on here that must be considered. With its 53% share of eCommerce in the US, Amazon is the only one that benefits from store closings. Facing facts, Amazon’s eCommerce dominance was built online, and now they see the need to expand into the physical realm based on that strength. Contrast that with physical retailers who built huge businesses in stores but, instead of using their skills to enter a new channel thoughtfully, waited until they were forced and copied others as they entered.
Very few tier 1 retailers can sustain their current revenue size by decreasing physical locations. No, you are NOT going to become an eCommerce giant. In fact, when you close a physical store, its likely that eCommerce sales will actually decline. If you don’t quickly identify your reason for existence in the digital marketplace through your core strengths you will be doomed to the pages of history.
In 2013 my Gartner co-author Mim Burt and I published research on How Invasive Species Succeed in Business. In it we described the impact of the invasion on the invaded across three phases:
Clearly Amazon (and eCommerce broadly) is well past the introduction and establishment phase, no longer an invader as spread is vast. We identified 3 market strategies for market inhabitants when invaded:
During the introduction phase eradication is simple. Back 15 – 20 years ago Walmart, Best Buy, or Barnes and Noble could have eradicated Amazon, but of course they did nothing. Now we are talking only about coexistence or extinction. Walmart is investing heavily in a coexistence strategy of merger and re-invention and has the resources to continue to survive and thrive. Recently bankruptcies of several retailers show that extinction is an inevitable end to a lack of a coexistence strategy. Some retailers have been in the death spiral for years.
Getting back to store closures, the question is how do they fit into a larger coexistence strategy. Your only choices are to merge, re position, invade or reinvent. Everything else is just a step down the death spiral.
Read Complimentary Relevant Research
100 Data and Analytics Predictions Through 2021
Over the next few years, data and analytics programs will become even more mission-critical throughout the business and across industries....
View Relevant Webinars
Five Hottest Trends for Analytics in Banking
Analytics have been consistently mentioned as the top priority in the past decade's CIO surveys. We explain the hottest trends across...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.