In my latest research, 2018 CIO Agenda: A Retail CIO’s Role in Driving Digital Business Success, I found that culture is not only a business problem. The change readiness of the retail IT organization and CIO leadership of non-IT functions lag in our 2018 Gartner CIO Survey. Most retail CIOs have a seat at the table, but still have work to do to become more involved in leading non-IT activities. As the figure shows, CIOs from top performers spend more time, on average, on executive leadership than traditional IT leadership tasks.
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