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Retail CIO New Year’s Resolutions, 2020

by Robert Hetu  |  December 19, 2019  |  Submit a Comment

Our retail team collaborated on this set of new year’s resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. Gartner clients can leverage research that identifies five key areas that will ready CIO retail culture, strengthen digital capabilities and position the organization to win.

Key Challenges for Retailers in 2020

  • Stores are still largely disconnected from the other channels, impacting the ability to understand, anticipate and preempt customer needs and operational activities.
  • Inventory, especially “dead inventory,” creates a significant financial constraint for retailers when that money could be better allocated elsewhere.
  • Investment in digital transformation will not subside, creating urgency for ongoing cost optimization efforts.
  • In order to differentiate from competitors, the retail workforce needs to be one that is empowered and equipped with knowledge and technology in order to succeed.

Retail CIO New Year’s Resolutions

These five resolutions for 2020 will enable retailers to well-position their organizations for the next decade of continued digital transformation. In a constantly shifting landscape, these resolutions leveraging the future retail scenarios of speed, strength, dexterity and elasticity will enable retail success. Read this blog to learn more about the retail scenarios.

New Year's Resolutions for Retailers

Gartner clients can read more about our 2020 predictions and the importance of these key resolutions:

Predicts 2020: Consumers Determine Retail Success Well Before the Sale

Retail CIO New Year’s Resolutions, 2020

Retail Scenarios for 2025 and Beyond: The Future Is Yet in Your Power

Additional Resources

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Category: retail-trends  

Tags: digital  multichannel  omni-channel  retail  revenue  stores  trends  unified-retail-commerce  

Robert Hetu
VP, Analyst Retail
7 years at Gartner
29 years IT Industry

Bob Hetu is a Research Director with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment. Read Full Bio




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