Gartner Blog Network

Gen Z Ethos to Revamp the Retail Workplace

by Robert Hetu  |  April 26, 2017  |  Submit a Comment

Gen Z, born between 1995 and 2010, is the largest group of upcoming consumers and employees globally. These tech-native individuals will transform consumption and work. Retail CIOs must tap into Z’s ethos to create organizations that are ready to leverage their talent to create market growth.

Fellow Gartner analyst Kelsie Marian recently explored Gen Z’s impact on retail and found that their unique and powerful attributes will become the foundation for the retail digital workplace strategy. The following graphic highlights 7 attributes explored in this research:

gen z attributes

In fact, retailers will not be able to grow market share in a rapidly changing digital world unless they build collaborative workplace environments that better leverage the skills and insight of Gen Z. Generation Zs collaborate to learn and share ideas. They like to create collaborative content and experiment with new ideas, making them particularly suitable as co-creators for innovation to assist retailers in better understanding changing consumer needs and adjusting retail strategies to better reflect these needs. For retailers, this means fostering certain types of collaborative initiatives.

Utilizing a variety of advanced technologies in the workplace will play a key role in the retention and engagement of Gen Z workers. For example social employee recognition systems provide informal feedback and rewards delivered through social networking tools with elements such as news feeds and video bites. Solution components typically include private or public feedback, gamification concepts such as badges, “likes,” and points, and may include the administration and distribution of gift cards and other rewards.

Gartner clients can read more about how Gen Z will impact your retail business by following this research link:

Future of Experience: Tap Into Gen Z’s Ethos to Revamp the Retail Workplace


Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: retail-trends  

Tags: consumers  customer-analytics  gen-z  generation-z  retail  trends  

Robert Hetu
VP, Analyst Retail
7 years at Gartner
29 years IT Industry

Bob Hetu is a Research Director with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment. Read Full Bio

Leave a Reply

Your email address will not be published. Required fields are marked *

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.