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COVID-19 Resources for Retailers

by Robert Hetu  |  March 19, 2020  |  Submit a Comment

Retail is spiraling in a confusing and complex global reaction to the COVID-19 pandemic. Right now, consumables retailers (grocery, quick-service restaurants and drugstores) are actively trying to manage and improvise to meet immediate consumer demand. That said, nearly all retail segments are/will be impacted by the urgent need for support staff to work remotely. The need is twofold — to keep people healthy, and provide the business with as much continuity as possible in the short and near terms.  Fulfillment and last-mile execution, merchandising/pricing, workforce and transparency are four key areas where challenges are being exacerbated by COVID-19. Retail CIOs Must Address Four Key Areas:


Impact Areas for retail CIOs relating to COVID-19

Gartner, March 2020

To help with this Gartner is providing a landing page of free content for Coronavirus COVID-19.  The following video is available as free content for retailers.  The video provides an overview of COVID-19 in Retail and provides an overview quick response plan for Retail CIOs. 


Video: COVID-19 Fast Response Plan for Retail CIOs


Further, Gartner clients can access this research advising retail CIOs on the impacts retailers are facing as a result of COVID-19, and providing both short- and long-term actionable recommendations.


Retailers Must Take COVID -19 Into Consideration and Restructure Their Operating Models


This research advises retail CIOs on the impacts retailers are facing as a result of COVID-19, and provides both short- and long-term actionable recommendations.

While pertinent to all retailers, the wrapper is particularly apt for those retailers that are less mature in their digital transformation journey and will focus on the segments that have the most immediate societal impact — consumables (grocery, drugstores, mass merchants, convenience and quick-service restaurants).

Visit Gartner’s Retail Landing Page for more on digital transformation in retail.





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Category: retail-trends  

Tags: conronavirus  consumers  covid-19  customer-analytics  digital  ecommerce  merchandising  multichannel  omni-channel  personalization  retail  revenue  stores  trends  unified-retail-commerce  

Robert Hetu
VP, Analyst Retail
7 years at Gartner
29 years IT Industry

Bob Hetu is a Research Director with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment. Read Full Bio

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