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Cool Vendors in Retail 2015

by Robert Hetu  |  April 8, 2015  |  Submit a Comment

These Cool Vendors focus on maintaining and growing revenue from customers through a better understanding of how they want to shop across channels and brands. Technologies in this research help retailers manage the basics of retailing, enabling a superior shopping experience for the customer.

Vendor Name




New York, New York


Malmö, Sweden


Redwood City, California


London, United Kingdom

The Hunt

San Francisco, California

Some of the findings in this report include:

  • Queue management is a vitally important element in multichannel customer fulfillment.
  • Advances such as predictive analytics, pattern matching, visualization and machine learning will help retailers quickly identify opportunities.
  • Customer collaboration is becoming a core competence in retail digital business models.
  • Employee engagement will increasingly become a shared performance objective for both IT and HR groups.¬†
  • Social communities are the foundation of social commerce.

Gartner clients can read more about these cool vendors and the retail implications in the Cool Vendors in Retail 2015 Report.

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Category: cool-vendors  customer-analytics  merchandising-process  retail-analytics  retail-trends  social-media  

Tags: analytics  bi  consumers  customer-analytics  customer-centricity  digital  ecommerce  infocentricity  merchandising  multichannel  omni-channel  personalization  retail  

Robert Hetu
VP, Analyst Retail
7 years at Gartner
29 years IT Industry

Bob Hetu is a Research Director with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment. Read Full Bio

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