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2017 CIO Agenda: A Retail Perspective

by Robert Hetu  |  February 15, 2017  |  Submit a Comment

Every year, Gartner surveys CIOs and IT executives drawn from the membership of its executive program and other sources to identify key priorities, opportunities and issues. The 2017 Gartner CIO Survey includes responses from 2,598 overall participants. This research examines the specifics of the retail segment of the 2017 CIO survey results from 133 retail participants from 33 countries accounting for $513 billion in revenue and $11 billion in IT spending. My latest research outlines the priorities for retail CIOs as they address digital transformation.

One important finding is just how retailers’ high expectations for digital initiatives depend on addressing lack of Skills, funding and leadership. This chart shows the breakdown of success barriers seen by retail CIOs:barriers

Skills and funding are the top 2 barriers for success in retail and mirror the greater survey population. Lack of leadership is the third highest barrier for retail CIOs at 10%, indicating that this is seen as a larger issue in retail. Gartner’s interactions with retailers confirm that leadership can be a significant impediment. This may be driven by the complexity of the retail organization structure, as well as turnover in key positions such as the chief marketing officer (CMO) or chief merchant. The impact of digital on traditional retail business models is so pervasive that success is improbable without strong, long-term leadership.

Gartner clients can read more about this and other key findings by accessing this research: 2017 CIO Agenda: A Retail Perspective

Category: retail-trends  

Tags: digital-business  leadership  retail  skills  unified-retail-commerce  

Robert Hetu
Research Director
6 years at Gartner
29 years IT Industry

Bob Hetu is a Research Director with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment. Read Full Bio

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