Gartner Blog Network

Posts from Date:   2011-8

Evaluating a Vendor’s SaaS Delivery

by Robert Desisto  |  August 18, 2011

I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS […]

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