Gartner Blog Network

Posts from Date:   2011-2

SaaS Vendors: “We don’t need to provide you an SLA because we are reliable”

by Robert Desisto  |  February 16, 2011

The latest SaaS vendor pitch on why they don’t need a service level agreement (SLA) is they are so proven they don’t have to offer one. Huh? The question to ask is if the vendor is so reliable then the vendor should have no issue contractually committing to that reliability to its customers. We also […]

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SaaS Sales Reps: “The Security and Exchange Commission made me do it”

by Robert Desisto  |  February 8, 2011

The latest tactic SaaS sales reps are using to justify contract renewal increases is blaming the Security and Exchange Commission (SEC). SaaS vendors are dependent on growing contract value to show revenue growth. Vendors can grow contract value by raising prices or adding users. The problem is what if a customer needs to downsize their […]

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