At Gartner US Symposium today, I asked an audience of roughly 700 people if they had disaster recovery commitments from their Cloud or SaaS provider. One person raised their hand! Maybe we should focus a little less on exploiting the “phenomenon” and more on inspecting the “nuts and bolts” of a Cloud or Saas provider’s operations such as making sure they provide disaster recovery objectives. External certification in the form of a SAS 70 Type 2 audit is helpful, but by no means sufficient to ensure that customer recovery-time objective (RTO) and recovery-point objective (RPO) service levels can be met. My colleague John Morency authored an important research note (Critical Recovery Questions to Ask SaaS Providers) on this topic and is a must read
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