You will never be quick enough. Sorry. In the past you had a chance. Business dependency upon IT was limited. IT used to feed the operational machine. But then IT became the lifeblood of the business. And now IT is the air that the business breathes. The average human can survive for 3 weeks without food, 3 days without water and 3 minutes without air. Can you really solve your customer’s most complex problems in under 3 minutes?
The superhero complex has to go. You must get past your historic adrenalin addiction. You are not, and never will be, fast enough to routinely save the day. That time has passed. Speed is good but it is no longer the only, or most important, measure of success or value. If your only value is your responsiveness then you will become an irrelevance. And irrelevant is not something that you want to be.
Fighting intellectual battles was great fun. You got to prove yourself daily. It kept you in the spotlight. And all publicity is good publicity… Right? The heat of battle was intense. It caused some of your people to burn out. It caused your customer’s business to suffer. Alas, that kind of collateral damage is no longer acceptable. Effectively keeping the peace is the new game to master. Assuring availability whilst optimizing deployments and reducing operational costs to deliver maximum business value are the new objectives.
It’s time to reinvent yourself and redefine your own image of self worth. Have fun with that!
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