Review Collection by GPI Terms of Use
ACTIVE
Last Updated: March 2023
Thank you for your interest in our Review Collection service. Please read these non-negotiable terms of use carefully before proceeding to participate. By continuing to participate, you, on behalf of your company (“Vendor”), agree to be bound by the terms of use.
Contact List Requirements
All Vendors must provide Gartner Peer Insights with a contact list that includes email addresses that meet the following conditions:
- Individuals who have purchased a service or product from you in the last 2 years (by completing a business transaction with you, they have implicitly agreed to be contacted by you); or
- Individuals who have expressly registered through your website (by ticking a checkbox (not checked by default) on your signup or sales form); or
- Individuals who have completed offline forms and indicated they wanted to be emailed (eg: by filling in a competition or survey form where they specifically agree to receive email from you); or
- Individuals who have given you their business card and asked or otherwise agreed to receive email from; and
- Individuals who have expressly agreed that you may share their email addresses with third parties like Gartner Peer Insights that wish to solicit feedback about their purchase.
It is the Vendor’s responsibility to ensure email addresses provided to Gartner Peer Insights are not:
- Obtained from a third party, including without limitation any lists that were bought or rented, or obtained from a partner or membership organization.
- Addresses from employees of -or affiliated with- your company
- Addresses from employees, officers, directors, agents of Gartner, Inc., its subsidiaries and affiliated companies and their immediate families
- Addresses from government and public sector employees, or addresses from those whose company policies prohibit the acceptance of gifts in the context of business transactions
- Reviewers who are individuals (or who are acting on behalf of individuals) (1) subject to, (2) residing in countries or (3) employed by organizations identified in any government sanctions watchlist, including but not limited to the US Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals List or other sanctions lists.
Email Campaign Details
Gartner Peer Insights will initiate an email campaign to solicit users reviews on a Vendor’s behalf after receiving your contact list. All emails in the campaign will be sent from the email address: noreply@peerinsights.gartner.com.
The campaign will consist of an initial email and follow-up emails sent to contacts who either do not open the initial email, or who open but do not complete your review form. If the user completes a Vendor review form, no further emails will be sent. Vendors can request we halt an email campaign at any time. All contact lists are deleted upon campaign completion. We may follow up with users who submit a review form as part of Peer Insights’ Community Guidelines.
Opt Out Preference for Email Campaigns
All recipients of the email campaign may opt out of receiving our emails by clicking the “unsubscribe” link in the email. Unsubscribing will remove contacts from the Gartner Peer Insights campaign only, and will not impact that Vendor’s ability to send its own emails.
Security
Gartner Peer Insights will ensure a Vendor’s contact list is handled securely. While in possession of your contact list(s), we will take appropriate measures to protect your information from loss, misuse and unauthorized access.
Data Protection
Gartner Peer Insights will comply with all applicable data protection laws. The names and email addresses provided to Gartner Peer Insights on a Vendor’s contact list(s) will not be shared or used for any other purpose beyond soliciting reviews on your behalf for the specific email campaign. All information collected from users who proceed to submit a review form will be used in accordance with Gartner’s Privacy Policy