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Gartner Peer Insights Customers’ Choice Methodology 1.2.1

Mar 2018 – Oct 2018 RETIRED


May 2018 Announcement
Client Management Tools (May 15 2018)
Cloud Access Security Brokers (May 15 2018)
CRM Lead Management (May 15 2018)
Data Management Solutions for Analytics (May 15 2018)
Operational Database Management Systems (May 15 2018)
Security Awareness Computer-Based Training (May 15 2018)

July 2018 Announcement
Application Performance Monitoring Suites (Jul 15 2018)
Security Information and Event Management (Jul 15 2018)
Software Asset Management Tools (Jul 15 2018)

August 2018 Announcement
CRM Customer Engagement Center (Aug 16 2018)
Project Portfolio Management, Worldwide (Aug 16 2018)

September 2018 Announcement
Access Management, Worldwide (Sep 19 2018)
Cloud Infrastructure as a Service, Worldwide (Sep 19 2018)
Enterprise High-Productivity Application Platform as a Service (Sep 19 2018)
Unified Threat Management (Sep 26 2018)

October 2018 Announcement
Content Collaboration Platforms (formerly EFSS) (Oct 18 2018)
Data Center Networking (Oct 18 2018)
Mobile App Development Platforms (Oct 18 2018)
Sales Force Automation (Oct 18 2018)
Unified Communications (Oct 18 2018)
Unified Endpoint Management Tools (Oct 25 2018)
Web Content Management (Oct 18 2018)

Recognition Criteria

Recognition will be given to a maximum of seven vendors in a market according to these criteria:

  • The vendor must have at least one product designated by our research analysts as relevant to the market. Vendors with excessive concentrations from a specific geographic region*, industry** or non-enterprise users*** are not considered.
  • During the submission period — defined as 12 months prior to the eligibility cutoff date — a vendor must have:
    • 50 or more published reviews
    • An average overall rating of 4.2 stars or greater.
  • In markets where more than seven vendors meet the above criteria, the seven vendors with the highest number of published reviews within the submission period will be selected for the designation.

Ratings and reviews must first pass our validation, conflict of interest and moderation process — please see our Peer Insights Review FAQ here.

For more questions, please see our Customers’ Choice FAQ page or contact For vendor guidelines on how to use the Gartner Peer Insights Customers’ Choice Logo and the quote policy, please click here.