Gartner® Peer Insights™ Customer First Program
ACTIVE
Last Updated: December 2022
- The Customer First Program is a Technology Providers’ commitment to soliciting honest reviews from all customers
- The Customer First badge on the profile signifies that these technology providers welcome both positive and negative feedback and utilize customer insights to drive product development, service, and support
What is the Customer First Program?
The Customer First Program is designed to build trust and credibility, by signaling that a technology provider solicits reviews from all customers and recognizes the benefits of honest, unbiased feedback.
What the Customer First Program Means for End-Users
The badge represents a technology provider’s commitment to putting the customer first by:
- Inviting all customers to share honest feedback
- Valuing all opinions and presenting a holistic view
- Adherence to principles of transparency
Meet Our Customer First Technology Providers
- 42Gears
- 4me
- 6sense
- Abnormal Security
- Absolute
- Absolute (NetMotion)
- Accedian
- Accops
- Acuity PPM
- Acumatica
- Agility CMS
- Airtank
- Allgress
- Anaplan
- Anglepoint
- Anunta
- Apptio
- Arctic Wolf
- Aryaka
- Automation Anywhere
- BeyondTrust
- BizAcuity
- Bizzdesign
- Black Kite
- Bloomreach
- Blue Prism
- Blue Yonder
- BOC Group
- Boomi
- Brainwave GRC
- Catchpoint
- Cato Networks
- Check Point Software Technologies
- Cisco
- Application Performance Monitoring and Observability
- Data Center and Cloud Networking
- Enterprise Wired and Wireless LAN Infrastructure
- Hyperconverged Infrastructure Software
- Network Firewalls
- Network Performance Monitoring
- Security Service Edge
- SD-WAN
- ClickPaaS
- CloudBolt Software
- CloudSEK
- Code42
- CommScope
- Corcentric
- CrowdStrike
- Endpoint Detection and Response Solutions
- Endpoint Protection Platforms
- Managed Detection and Response Services
- Security Consulting Services, Worldwide
- User Authentication
- Cybereason
- Cyclone Robotics
- Darwinbox
- data.world
- Datayes
- DDN
- Deep Instinct
- Definesys
- Devo
- Digital Defense
- Digite
- Dimensional Insight
- DMD Systems
- DNIF
- DNSFilter
- DoControl
- Druva
- Edgescan
- Ehrhardt + Partner Group
- Elastic Path
- Elixir Technologies
- eSentire
- ESET
- ExtraHop
- Five9
- Focus Softnet
- FPT Software
- Fracttal
- Genesys
- Gurucul
- HarfangLab
- Hook Security
- HPE (Zerto)
- Hyland
- Ibexa
- IBM
- Icinga
- IDU
- IFS
- Cloud ERP for Product-Centric Enterprises
- Contact Center as a Service
- Enterprise Asset Management Software
- Field Service Management
- iGrafx
- Illumio
- indusface
- Informatica
- Data Integration Tools
- Data Masking
- Data Preparation Tools
- Data Quality Solutions
- Enterprise Integration Platform as a Service
- Master Data Management Solutions
- Metadata Management Solutions
- InterSystems
- Application Integration Platforms
- Cloud Database Management Systems
- Digital Health Platforms
- Interactive Patient Care
- InvGate
- IRONSCALES
- JustPerform
- Cloud Extended Planning and Analysis Solutions
- Cloud Financial Close Solutions
- Cloud Financial Planning and Analysis Solutions
- KnowBe4
- Layie
- Lingaro
- LogPoint
- Lookout
- M-Files
- Mage
- Matillion
- MercuryGate
- Mimecast
- Mindbreeze
- Neo4j
- Nextthink
- Octoze Technologies
- One Identity
- OneStream Software
- Oracle
- Orca Security
- Paessler
- PiLog
- Pimcore
- Ping Identity
- Planisware
- Plixer
- Profit.co
- project44
- Projectum
- Prophix
- Quadient
- Quantcast
- Quest (erwin)
- Enterprise Architecture Tools
- Enterprise Business Process Analysis Tools
- Metadata Management Solutions
- Ridge Security
- Scale Computing
- Seclore
- SecurityScorecard
- Securonix
- Semperis
- senhasegura
- SentinelOne
- Endpoint Detection and Response Solutions
- Endpoint Protection Platforms
- Managed Detection and Response Services
- Sentry
- Service Express
- ServiceNow
- Sewio Networks
- Shanghai ENCOO Technology
- ShiftLeft
- Shippeo
- Siemens
- SISA
- Snapt
- Solace
- Solidatus
- Spinnaker Support
- Staffbase
- StarWind
- Stibo Systems
- Sumo Logic
- Swordfish
- Synopsys
- SysAid
- TAC Security
- Tata Communications
- Global CDN
- Managed Hybrid Cloud Hosting, Asia/Pacific
- Managed Security Services
- Network Services, Global
- Unified Communications
- Unified Communications as a Service, Worldwide
- TekLink
- ThoughtSpot
- TigerGraph
- TOPdesk
- Trend Micro
- Cloud Workload Protection Platforms
- Endpoint Detection and Response Solutions
- Endpoint Protection Platforms
- tribe29
- TruGrid
- Tyun
- Ubisense
- UiPath
- UMT360
- UpGuard
- Valueblue
- Vectra
- Veracode
- Versa Networks
- Virtana
- Visual Storage Intelligence
- VMware
- VTEX
- WALLIX
- WorkInSync
- Xerox
- ZingHR
- Zycus
Are You a Technology Provider Interested in Joining?
- Host a review-sourcing widget on a publicly accessible web page that allows all customers to both read reviews and write a review.
- Commit to review-sourcing best practices as defined by Gartner Peer Insights.
- Select a senior-level decision maker who submits a program Agreement Form, reiterating the organization’s commitment to sourcing reviews through defined best practices.
A technology provider gets a Customer First badge next to its name on Gartner Peer Insights as soon as they participate in the program and meet the requirements.