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Vendor Experience Update! Improved Email Communications
ACTIVELast Updated: August 3, 2022
The Peer Insights team values feedback for our platform to remain successful. We have reviewed the feedback and learned that many individuals expressed desire for clearer instructions on what to do after submitting a request or review. This includes when a reviewer submits a review or when a vendor submits a request through the Technology Provider Tool (TPT).
This information was also covered in the July 2022 Gartner Peer Insights Webinar. If you were unable to attend, you can review the webinar here.
From the feedback that was provided, we have changed our messaging to be more:
- Succinct
- Specific
- Directional
- Actional
Our new messaging will provide a summary of what was submitted, explain the issue, provide directions on how to revise the issue, and have direct links to where this issue can be easily resolved. Below is an example of an email when a review needs to be revised before being approved:
Further Questions? Please reach out to your aligned Program Manager or contact PeerInsightsVendorSuccess@gartner.com