Blog – Revisit our Voice of the Customer Updates

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Revisit our Voice of the Customer Updates

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Last Updated: November 2021

Gartner Peer Insights announced a few updates to the Voice of the Customer report this year. Below is a recap for your convenience as you prepare for your market(s) Voice of the Customer peer report to publish. These updates include our updated Voice of the Customer methodology as well as new quadrant naming for the Voice of the Customer report.

 

The updated Voice of the Customer report methodology was covered in our January 2021 Vendor Webinar:

 

 

 

Voice of the Customer quadrants have now been assigned names as mentioned in our July 2021 Vendor Webinar:

 

 

For any other information regarding Gartner Peer Insights, please contact your Program Manager or email PeerInsightsVendorSuccess@gartner.com