Gartner Blog Network

Posts from Date:   2020-3

Video: The Value of Cloud Services in Times of COVID-19

by Rene Buest  |  March 19, 2020

Cloud computing has been on everyone's lips for many years, and not a day goes by without the media is writing about its growing importance. Tragically, it is now a virus, more precisely the Coronavirus or COVID-19, which underlines this importance immensely.

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Managed Service Provider Should Drive Customer Success Through Continuous Engagement

by Rene Buest  |  March 6, 2020

Successful customers remain loyal due to the more value they achieve from the incumbent service. Gartner research shows that a customer success practice is valued for helping show the full value of a product and service. In addition, enterprises value customer success managers for creating a closer relationship that drives the relationship above.

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