Gartner Blog Network

Posts from Date:   2019-3

Managed Services Are Dead, Long Live Managed Services!

by Rene Buest  |  March 29, 2019

While driving digital initiatives to grow revenue and business, 55% of business leaders are promoting or scaling digital business, and 51% expect to change the business model in the next three years or are already doing it. To drive these digital business efforts, 56% of business leaders engage with service providers for long-term development and […]

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Infrastructure Service Providers Should Shift Their Business Toward Autonomous Operations by Integrating Intelligent Automation with a Central Knowledge Unit

by Rene Buest  |  March 22, 2019

Scaling business operations is one of the imperatives for infrastructure service providers to be able to serve an ever-growing customer base and to operate and maintain large (or larger) infrastructure environments with the same team size. An inability to scale is a threat to new business opportunities and future revenue growth. However, hiring the necessary […]

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