Gartner Blog Network

Rene Buest
Research Director
1 years at Gartner
20 years IT Industry

Rene Buest is a Senior Director, Analyst in Gartner's Tech CEO Research and Advisory team. Primary research coverage is infrastructure services and digital operations as well as managed services and intelligent automation. Read Full Bio

Digital Business Infrastructure Operations Will Significantly Outpace Traditional Infrastructure Managed Services

by Rene Buest  |  November 28, 2019

Digital business blurs the digital and physical worlds, and it pushes services from the cloud beyond the edge to the digital touchpoint. Here, the interaction of people, business, data and things dynamically create value through transient business moments. Digital business initiatives mandate that enterprises interact much closer and in real time with their customers to […]

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Infrastructure MSPs That Only Offer Operational Management of Internal Enterprise IT Environments Will Fail to Grow

by Rene Buest  |  October 8, 2019

For years, speed and agility were the two imperatives for organizations while executing their digital strategies. To reduce costs, many outsourced their internal enterprise IT to infrastructure managed service providers (MSP) with expertise in operating and maintaining infrastructure environments, both on-premises and in the cloud. As a result, providers’ services have continued to become less […]

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Managed Service Provider Can Seize Opportunity in Germany’s Still Immature Cloud Computing Market

by Rene Buest  |  October 1, 2019

While Germany is the economic powerhouse of Europe, Gartner expects 16% growth in public cloud services until 2022.

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IaaS Providers Must Develop a Clear Edge Value Proposition by Extending Infrastructure That Supports Digital Touchpoint Solutions

by Rene Buest  |  July 26, 2019

While executing digital business initiatives, 67% of enterprises aim to digitize their products and services. In doing so, 60% support these initiatives by driving Internet of Things (IoT) integration projects. Hence, enterprises are increasingly moving toward the edge to serve customers at digital touchpoints. However, they find it difficult to connect the physical and digital […]

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Infrastructure Managed Service Providers Must Lead With Innovation and Co-Creation to Convince Enterprises Who Shift to Agile Infrastructure Deals

by Rene Buest  |  July 17, 2019

While supporting their digital business initiatives, buyers in enterprises are changing their engagement approaches with infrastructure managed service providers (MSPs) toward transformational outsourcing, and agile workshop deals rather than traditional RFPs. Major outsourcers report that at this point in time more than one-third of deals globally are not based on RFPs anymore. This is based […]

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Flexible Geographic Expansion Is Imperative to Support Digital Touchpoint Solutions

by Rene Buest  |  May 10, 2019

The majority of infrastructure service providers typically serve clients in their home markets. Therefore, service providers have traditionally operated their own infrastructure environments to host server, storage and network capacities or even full application stacks.

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Managed Services Are Dead, Long Live Managed Services!

by Rene Buest  |  March 29, 2019

While driving digital initiatives to grow revenue and business, 55% of business leaders are promoting or scaling digital business, and 51% expect to change the business model in the next three years or are already doing it. To drive these digital business efforts, 56% of business leaders engage with service providers for long-term development and […]

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Infrastructure Service Providers Should Shift Their Business Toward Autonomous Operations by Integrating Intelligent Automation with a Central Knowledge Unit

by Rene Buest  |  March 22, 2019

Scaling business operations is one of the imperatives for infrastructure service providers to be able to serve an ever-growing customer base and to operate and maintain large (or larger) infrastructure environments with the same team size. An inability to scale is a threat to new business opportunities and future revenue growth. However, hiring the necessary […]

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Tech CEOs Must Selectively Use Intelligent Automation to Improve Operational Excellence of Their Infrastructure Operations

by Rene Buest  |  February 18, 2019

SMB technology and service providers serve an ever-growing client base with ongoing requirements for improvements in service delivery, quality and availability, while having the need to optimize all necessary operating procedures. This demand necessitates the use of intelligent automation to scale efficiency in business operations. Running business operations more efficiently is imperative in a digital-touchpoint-driven […]

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A Retrospective View: My Published Research in 2018

by Rene Buest  |  January 17, 2019

Welcome to 2019: This blog post should provide you an easy to consume overview of all the research I’ve published in 2018. Enjoy! Predicts 2019: Increasing Reliance on Cloud Computing Transforms IT and Business Practices Most technology innovation today is cloud-native or cloud-inspired. “Cloud computing” is morphing into just “computing,” and so application leaders must […]

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