Gartner Blog Network

Rene Buest
Research Director
2 years at Gartner
21 years IT Industry

Rene Buest is a Senior Director, Analyst in Gartner's Tech CEO Research and Advisory team. Primary research coverage is infrastructure services and digital operations as well as managed services and intelligent automation. Read Full Bio

How Do Tech CEOs of Cloud Service Providers Keep up With Trends and Innovation?

by Rene Buest  |  July 24, 2020

Results from Gartner’s annual 2020 Tech CEO Survey show that 62% of tech CEOs whose primary revenue source is cloud services say they are the first in leading their industry in new trends and directions. While this may currently be the case, it is a position they will need to strive to maintain.

Read more »

How Tech CEOs Redirect to New Realities

by Rene Buest  |  July 2, 2020

COVID-19 is still a ubiquitous topic dominating the strategies of CEOs leading small and midsize technology and service providers. In Gartner’s recent Tech CEO Research Circle survey “Redirect to New Realities” we explored how tech CEO’s are beginning to turn back to normal

Read more »

The Future of Service Delivery Is an Equilibrium Between Enterprise IT and Digital Business

by Rene Buest  |  May 27, 2020

Enterprises are on their individual “techquilibrium” journey to run a more digitized organization. But becoming a digital organization is a journey that goes beyond making the enterprise more digital.

Read more »

Emphasis Is King: Service Providers Must Change the View on Digital Initiatives

by Rene Buest  |  May 18, 2020

The COVID-19 crisis once again clearly shows how cloud and digitization are doing in many countries. Companies that opted for the cloud early on were able to respond spontaneously to the challenges posed by COVID-19.

Read more »

COVID-19: How Tech CEOs Can Lead Through a Disruptive Crisis in Four Phases

by Rene Buest  |  April 27, 2020

According to Gartner’s recent Tech CEO Research Circle survey “COVID-19: Recession”, almost half (45%) of tech CEOs are worried about a recession impacting their revenue growth. Given its unprecedented nature, tech CEOs need a structure for leading their company through this crisis.

Read more »

COVID-19: Tech CEOs Prepare for Impact on Revenue Growth in Light of an Emerging Recession

by Rene Buest  |  April 23, 2020

COVID-19 is a ubiquitous topic dominating the media landscape and short-term strategies of CEOs leading small and midsize technology and service providers. According to Gartner’s recent Tech CEO Research Circle survey “COVID-19: Recession”, almost half (45%) of tech CEOs are worried about a recession impacting their revenue growth.

Read more »

Video: The Value of Cloud Services in Times of COVID-19

by Rene Buest  |  March 19, 2020

Cloud computing has been on everyone's lips for many years, and not a day goes by without the media is writing about its growing importance. Tragically, it is now a virus, more precisely the Coronavirus or COVID-19, which underlines this importance immensely.

Read more »

Managed Service Provider Should Drive Customer Success Through Continuous Engagement

by Rene Buest  |  March 6, 2020

Successful customers remain loyal due to the more value they achieve from the incumbent service. Gartner research shows that a customer success practice is valued for helping show the full value of a product and service. In addition, enterprises value customer success managers for creating a closer relationship that drives the relationship above.

Read more »

Get in the Ring: Tech CEOs Do Not Fear Digital Dragons!

by Rene Buest  |  February 18, 2020

What do we love about our Tech CEO Research Circle members? They are tough and confident! Over half of tech CEOs who participated in our recent survey Digital Dragons see the impact of companies like Amazon, Google, Tencent or Alibaba as positive, considering them as a source of opportunity rather than a threat.

Read more »

As an “Always-On” Manager, Tech CEOs Will Lose the Next-Generation Workforce

by Rene Buest  |  January 14, 2020

When presented with the four typical management profiles, 49% of tech CEOs who participated in a recent Gartner Tech CEO Research Circle survey, Talent in the Turns, classified their style as “Always-On” management.

Read more »