Gartner Blog Network

Rene Buest
Research Director
2 years at Gartner
21 years IT Industry

Rene Buest is a Senior Director, Analyst in Gartner's Tech CEO Research and Advisory team. Primary research coverage is infrastructure services and digital operations as well as managed services and intelligent automation. Read Full Bio

Video: The Value of Cloud Services in Times of COVID-19

by Rene Buest  |  March 19, 2020

Cloud computing has been on everyone's lips for many years, and not a day goes by without the media is writing about its growing importance. Tragically, it is now a virus, more precisely the Coronavirus or COVID-19, which underlines this importance immensely.

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Managed Service Provider Should Drive Customer Success Through Continuous Engagement

by Rene Buest  |  March 6, 2020

Successful customers remain loyal due to the more value they achieve from the incumbent service. Gartner research shows that a customer success practice is valued for helping show the full value of a product and service. In addition, enterprises value customer success managers for creating a closer relationship that drives the relationship above.

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Get in the Ring: Tech CEOs Do Not Fear Digital Dragons!

by Rene Buest  |  February 18, 2020

What do we love about our Tech CEO Research Circle members? They are tough and confident! Over half of tech CEOs who participated in our recent survey Digital Dragons see the impact of companies like Amazon, Google, Tencent or Alibaba as positive, considering them as a source of opportunity rather than a threat.

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As an “Always-On” Manager, Tech CEOs Will Lose the Next-Generation Workforce

by Rene Buest  |  January 14, 2020

When presented with the four typical management profiles, 49% of tech CEOs who participated in a recent Gartner Tech CEO Research Circle survey, Talent in the Turns, classified their style as “Always-On” management.

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A Retrospective View: My Published Research in 2019

by Rene Buest  |  January 6, 2020

Welcome to 2020: The purpose of this blog post is to provide you an easy to consume overview of all the research I’ve published in 2019. Enjoy!

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Digital Business Infrastructure Operations Will Significantly Outpace Traditional Infrastructure Managed Services

by Rene Buest  |  November 28, 2019

Digital business blurs the digital and physical worlds, and it pushes services from the cloud beyond the edge to the digital touchpoint. Here, the interaction of people, business, data and things dynamically create value through transient business moments. Digital business initiatives mandate that enterprises interact much closer and in real time with their customers to […]

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Infrastructure MSPs That Only Offer Operational Management of Internal Enterprise IT Environments Will Fail to Grow

by Rene Buest  |  October 8, 2019

For years, speed and agility were the two imperatives for organizations while executing their digital strategies. To reduce costs, many outsourced their internal enterprise IT to infrastructure managed service providers (MSP) with expertise in operating and maintaining infrastructure environments, both on-premises and in the cloud. As a result, providers’ services have continued to become less […]

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Managed Service Provider Can Seize Opportunity in Germany’s Still Immature Cloud Computing Market

by Rene Buest  |  October 1, 2019

While Germany is the economic powerhouse of Europe, Gartner expects 16% growth in public cloud services until 2022.

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IaaS Providers Must Develop a Clear Edge Value Proposition by Extending Infrastructure That Supports Digital Touchpoint Solutions

by Rene Buest  |  July 26, 2019

While executing digital business initiatives, 67% of enterprises aim to digitize their products and services. In doing so, 60% support these initiatives by driving Internet of Things (IoT) integration projects. Hence, enterprises are increasingly moving toward the edge to serve customers at digital touchpoints. However, they find it difficult to connect the physical and digital […]

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Infrastructure Managed Service Providers Must Lead With Innovation and Co-Creation to Convince Enterprises Who Shift to Agile Infrastructure Deals

by Rene Buest  |  July 17, 2019

While supporting their digital business initiatives, buyers in enterprises are changing their engagement approaches with infrastructure managed service providers (MSPs) toward transformational outsourcing, and agile workshop deals rather than traditional RFPs. Major outsourcers report that at this point in time more than one-third of deals globally are not based on RFPs anymore. This is based […]

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