Gartner Blog Network

Rene Buest
Research Director
1 years at Gartner
20 years IT Industry

Rene Buest is a Senior Director, Analyst in Gartner's Tech CEO Research and Advisory team. Primary research coverage is infrastructure services and digital operations as well as managed services and intelligent automation. Read Full Bio

Flexible Geographic Expansion Is Imperative to Support Digital Touchpoint Solutions

by Rene Buest  |  May 10, 2019

The majority of infrastructure service providers typically serve clients in their home markets. Therefore, service providers have traditionally operated their own infrastructure environments to host server, storage and network capacities or even full application stacks.

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Managed Services Are Dead, Long Live Managed Services!

by Rene Buest  |  March 29, 2019

While driving digital initiatives to grow revenue and business, 55% of business leaders are promoting or scaling digital business, and 51% expect to change the business model in the next three years or are already doing it. To drive these digital business efforts, 56% of business leaders engage with service providers for long-term development and […]

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Infrastructure Service Providers Should Shift Their Business Toward Autonomous Operations by Integrating Intelligent Automation with a Central Knowledge Unit

by Rene Buest  |  March 22, 2019

Scaling business operations is one of the imperatives for infrastructure service providers to be able to serve an ever-growing customer base and to operate and maintain large (or larger) infrastructure environments with the same team size. An inability to scale is a threat to new business opportunities and future revenue growth. However, hiring the necessary […]

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Tech CEOs Must Selectively Use Intelligent Automation to Improve Operational Excellence of Their Infrastructure Operations

by Rene Buest  |  February 18, 2019

SMB technology and service providers serve an ever-growing client base with ongoing requirements for improvements in service delivery, quality and availability, while having the need to optimize all necessary operating procedures. This demand necessitates the use of intelligent automation to scale efficiency in business operations. Running business operations more efficiently is imperative in a digital-touchpoint-driven […]

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A Retrospective View: My Published Research in 2018

by Rene Buest  |  January 17, 2019

Welcome to 2019: This blog post should provide you an easy to consume overview of all the research I’ve published in 2018. Enjoy! Predicts 2019: Increasing Reliance on Cloud Computing Transforms IT and Business Practices Most technology innovation today is cloud-native or cloud-inspired. “Cloud computing” is morphing into just “computing,” and so application leaders must […]

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Public Cloud Infrastructure Operations and Management Is a Shared Responsibility Model

by Rene Buest  |  December 14, 2018

Thousands of successful projects and customer cases show an ever-expanding maturity concerning the understanding of how public cloud infrastructure environments like the ones of hyperscale providers such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform (GCP) work. However, many end-user organizations still put public cloud IaaS into the same bucket as classic […]

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Explore the API Economy of Infrastructure Services

by Rene Buest  |  October 22, 2018

“There is an API for that!” is a common answer talking to digital-savvy organizations today. Indeed, according to ProgrammableWeb.com, there are almost 20,000 public APIs available. Digital-savvy organizations rely heavily on private, public or partner APIs to work in the current state. Companies like Salesforce generate 50% of the revenue just through APIs, eBay generates […]

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It’s a Matter of Proximity: Go Beyond the Edge Directly to the Digital Touchpoint in Support of Digital Business

by Rene Buest  |  October 15, 2018

Digital business initiatives mandate that enterprises interact much closer and in real-time with their customers to help reduce cost and customer effort, and improve customer experience. Creating a business moment at the edge for customers — at the digital touchpoint — is the new scalable way of engagement. Infrastructure service providers must establish a presence […]

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Bypass Data Center Outsourcing Competition Smartly with Intelligent Automation Services

by Rene Buest  |  September 24, 2018

Currently, data center outsourcing (DCO) providers spend 70% to 80% of their IT budget on operations and maintenance of data centers. However, clients increasingly expect year-over-year improvements in service quality and performance, coupled with multiyear price reductions. These market conditions Force DCO service providers to focus intently on service delivery effectiveness to address rising customer […]

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Infrastructure Service Providers Cannot “Simply Survive” with “Simple” Infrastructure Services

by Rene Buest  |  September 17, 2018

Through 2020, cloud infrastructure as a service (IaaS) will cannibalize up to 25% of the infrastructure outsourcing market. A key factor in IaaS growth is the creation of new infrastructure and infrastructure services that support digital operations and enable digital business. However, while enterprises execute their ambitions to become a digital business, the majority of […]

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