Gartner Blog Network

Rene Buest
Research Director
1 years at Gartner
20 years IT Industry

Rene Buest is a Research Director in Gartner's Managed Business and Technology Services team. Primary research coverage is infrastructure services and digital operations.. Read Full Bio

It’s a Matter of Proximity: Go Beyond the Edge Directly to the Digital Touchpoint in Support of Digital Business

by Rene Buest  |  October 15, 2018

Digital business initiatives mandate that enterprises interact much closer and in real-time with their customers to help reduce cost and customer effort, and improve customer experience. Creating a business moment at the edge for customers — at the digital touchpoint — is the new scalable way of engagement. Infrastructure service providers must establish a presence […]

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Bypass Data Center Outsourcing Competition Smartly with Intelligent Automation Services

by Rene Buest  |  September 24, 2018

Currently, data center outsourcing (DCO) providers spend 70% to 80% of their IT budget on operations and maintenance of data centers. However, clients increasingly expect year-over-year improvements in service quality and performance, coupled with multiyear price reductions. These market conditions Force DCO service providers to focus intently on service delivery effectiveness to address rising customer […]

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Infrastructure Service Providers Cannot “Simply Survive” with “Simple” Infrastructure Services

by Rene Buest  |  September 17, 2018

Through 2020, cloud infrastructure as a service (IaaS) will cannibalize up to 25% of the infrastructure outsourcing market. A key factor in IaaS growth is the creation of new infrastructure and infrastructure services that support digital operations and enable digital business. However, while enterprises execute their ambitions to become a digital business, the majority of […]

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Who Drives Digital Business From the Cloud Through the Edge to the Digital Touchpoint?

by Rene Buest  |  September 8, 2018

On a flight back home from London, I found the catchy headline “Clicks meet Bricks” in British Airways’ magazine “business life”. The article highlights the new age of retail, showing how Amazon Go, Alibaba’s Hema or Farfetch from the UK work and try to close the gap between the digital and analog world to provide […]

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Service Providers Must Act Now to Stay Relevant in a Cloud-First World!

by Rene Buest  |  August 22, 2018

Cloud computing has become the epitome of next-generation IT, and cloud-first strategies are the common approach for new IT investments. Gartner expects cloud adoption rates among organizations to jump from 68% in 2017 to 80% in 2018. Through 2020, cloud will be used for use cases that impact most organizations’ core business operations. However, when […]

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Hello world!

by John O'Leary  |  August 22, 2018

Welcome to Gartner Blog Network. Stay tuned for more developments in the Gartner Blog Network!

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