August 30th, 2017 by Nancy Erskine · No Comments
A company recently issued a press release that caught our attention. In the press release, the company stated that it had entered into an agreement with Gartner to provide paid research and analysis, assess one of its products regarding its applicability to the Magic Quadrant, and that Gartner will partner with this company to advocate its products. It caught our attention because none of it is correct.
The client did seek to become a client but Gartner was obliged, first and foremost, to correct the company’s misunderstanding and misportrayal. Gartner does not produce custom research, nor do we provide a service that helps technology providers assess their applicability for inclusion in our research methodologies. And we definitely don’t partner with technology providers to advocate their services. Never have, never will.
Gartner demanded that this post be removed. The company complied and acknowledged to us that its contents were inappropriate.
November 10th, 2015 by Nancy Erskine · No Comments
Note: I updated this post on 13 Nov., 2015 to reflect the actual wording of the Copyright & Quote policy, which has been updated.
You are probably familiar with Gartner Peer Insights, a new offering by Gartner that allows IT end users to share their ratings and reviews of IT solutions. Based on discussions at Orlando Symposium, I know many of you are excited to begin sharing the ratings and reviews that end users have written about your own products and services. With this in mind, my team has been busy updating the Copyright & Quote Policy to accommodate your requests. We expect these updates to go live during the week of 16 November. In the meantime, this post includes the ground rules that will appear as “Section 3.7” in the Policy. Feel free to start operating by these guidelines right away to share excerpts from reviews and display your ratings:
- You may quote or display your company’s current Overall Peer Insights Ratings for markets that have been evaluated, as well as excerpt review comments about your company or its products. You may not quote or display the ratings or excerpt review comments made about any other provider, or use Gartner Peer Insights ratings or reviews to criticize a competitor.
- When excerpting from a Gartner Peer Insights review, the excerpt must also include the date of the review (for example, “On 23 Oct. 2015, a reviewer wrote, ‘[My Company] has the best product I’ve ever used.’”). Given that the nature of these reviews is so different from quoting Gartner research, when submitting review-excerpt requests you need only include the date the review was written and the product it was about (you do not need to provide further context about the reviewer).
- All excerpted reviews must be less than 12 months old.
- To quote ratings:
- At this point, you may quote only your Overall Peer Insights Rating; you may not share any sub-ratings (for example, you may not display your Integration and Deployment score – only your Overall Rating).
- When sharing an Overall Rating for your product, you must include the “as of” date and number of reviews on which the overall rating is based (for example, “As of 23 Oct., 2015, the overall Gartner Peer Insights rating for [Your Company] in the Advanced Analytics Platforms market is 4.7 out of 5, based on 53 reviews.”).
- When displaying the Overall Rating using the existing 5-star model and/or a histogram of the overall rating distribution, you must include the “as of” date, number of reviews on which the overall rating is based and provide a visual of how these will appear within your marketing material(s).
- Any references to the Gartner Peer Insights logo, ratings, charts and review-excerpts must include a link to the corresponding Gartner Peer Insights pages (Note: registration is required to see the details of individual reviews).
You MUST include this disclaimer with any Gartner Peer Insight content reference(s):
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
Our branding team is also working on a logo and for now Gartner will be providing temporary branding. The logo parameters below will apply to the temporary branding:
Gartner Peer Insights Logo
The Gartner Peer Insights Logo is a trademark and service mark of Gartner Inc. and/or its affiliates and may only be used after securing express, written permission.
- You may use the Gartner Peer Insights Logo provided the legal disclaimer appears with the logo (see Section 3.7 for the disclaimer).
- The following legal trademark disclaimer must always appear with use of the Gartner Peer Insights Logo:The Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved.
- The Gartner Peer Insights Logo may not be used to imply that your company has been given an award.
- Your logo must be the primary image (relative to both size and positioning) in your promotional materials (as shown in all examples in the Gartner Logo Usage Guidelines).
- The Gartner Peer Insights logo must be secondary in position to your logo and at least 10% smaller in size. Why?
- The Gartner Peer Insights logo may not appear in your press release, email signature stamps or securities offering documents (including annual reports). Why?
Please reference: Gartner Logo Usage Guidelines.
If you have any questions, feel free to contact my team: firstname.lastname@example.org. Happy quoting!
October 12th, 2015 by Nancy Erskine · No Comments
We’re always looking for ways to improve the Copyright and Quote Policy, and a recent review showed a few areas that warranted an update — all with an eye toward reinforcing Gartner’s core principles of independence and objectivity.
- NEW – Magic Quadrant graphic parameters for homepage promotions (plus expanded guidance on quoting from MQ documents – Section 3.4a);
- Clarified rules around quoting material in limited audience documents (LADs — Section 2.1), securities offerings, and reports to shareholders (Section 2.5);
- New sections for:
- Gartner event booth signage (Section 2.6)
- Videos (Section 2.7)
- IT Key Metrics Data (Section 3.5)
- Toolkits (Section 3.6 )
- Gartner Trademarks/Logos (Section 2.9);
- Increased transparency regarding violations and an important update to the “assessment” guide (Section 6.4);
- Revamped Policy Essentials section to increase clarity (Section 1);
- Added supporting examples and explanations in several policy areas.
Here’s the detail behind the changes…
Magic Quadrant Guidance
- NEW! Clients may now display Magic Quadrant graphics on homepage banners, provided – of course – that licensing rights to the full report have been secured through Gartner Reprints
- Also new to Policy Section 3.4a are: detail around use of Magic Quadrant research, including common “pitfall” language” (for example, mistakenly calling positions “rankings” or “ratings”); examples of appropriate wording to describe placement and words to avoid; and sample documents with further details.
- We often get questions about what we view as a Limited Audience Documents (LADs). To quickly determine whether your material needs to be submitted for review, we have provided more detail on the four types of documents that do not require pre-approval in Section 2.1.
- To make the process easier to follow, we have restructured the Securities Offerings and Reports to Shareholders usage parameters with detailed processes and outlined conditions in Section 2.4.
- The Policy now provides guidance on IT Key Metrics Data in Section 3.5, which are for internal non-commercial use by licensed users only and not available for external quoting.
- To help you quickly identify whether a Toolkit is eligible for external usage (Section 3.6), we identified what to look for.
- We have added specific pre-production guidelines for including Gartner references in Gartner event booth signage and videos (see Sections 2.6 and 7, respectively).
- We have dedicated a section on the use of Gartner trademarks and logos under Section 2.9. We distinguished the differences between the Gartner Logo and the Gartner Cool Vendor Logo, included appropriate disclaimer text for each, and clarified proper usage for both.
Gartner takes violations of our Policy very seriously. While we have long had sanctions against those who externally share draft Magic Quadrant content, we have identified a second scenario that warrants an immediate, three-month quote and reprint blackout. Effective January 1, 2016: We will impose these bans whenever we discover that Gartner published research or references have been included in an earnings call without being pre-approved by Gartner Quote Requests (see Section 6.4).
We have reorganized, clarified and numbered the parameters outlined in the Policy Essentials (see Section 1). The content is not new, but it’s now easier to understand and identify.
Last year we introduced several clarifying samples of Do’s and Don’ts to key policy parameters that had appeared to be confusing to clients. These documents provided additional explanations, along with visual or textual examples of what would or would not be allowed. We received very positive feedback on these so we added new documents throughout to provide greater context and examples. Click on any “Why?” “Examples” or “here” links for this information.
Where to go with questions: If you have questions about the Policy, contact email@example.com. Please continue to send all quote requests (including reports of potential Policy violations) to firstname.lastname@example.org.
February 19th, 2015 by Nancy Erskine · No Comments
As many of you know, it has been a common practice for Gartner Research Managers to direct analysts on their teams who are authoring Magic Quadrants (MQs) not to participate, during the heart of any MQ process, in internal or remote SAS for vendors in the MQ.
Research leadership sees this as a best practice and thus has decided to make it a general policy, effective April 1, 2015. Here is the “MQ Closed-Period Policy”:
During the complete calendar month of planned publication for a particular MQ, and for the two complete preceding calendar months — that is, for a total period of three months — MQ authors will not participate in any internal or remote SAS with a vendor being evaluated in the particular MQ.
If you have any questions, feel free to contact your Account Executive or my team: email@example.com.
August 7th, 2014 by Nancy Erskine · No Comments
In the recent updates to the Gartner Copyright & Quote Policy, we made it easier for clients to quote from published Magic Quadrants, and harder on those who quote from not-yet-published Magic Quadrants, as well as other branded research documents.
What are the changes?
There is no more 24-hour embargo for Magic Quadrant documents. If you want to mention inclusion or refer to a Magic Quadrant in social media, you do not need to come to Gartner for pre-approval, as long as you comply with the policy. Submit all other mentions and quotes via the standard quote-request process, and they will be handled on a first-come, first-served basis. Note: The Quote Requests embargo lift has no impact on Reprints’ delivery turnaround time. Please continue to factor in 48 hours when preparing to promote a licensed reprint.
Effective Sept. 1, 2014: If you distribute externally any draft content from any Magic Quadrant, Critical Capabilities or Market Guide document, even if it’s to only one other person, we will impose an immediate, 3-month quote ban that will apply to you and your employer.
Why make it easier?
The 24-hour embargo on quoting from Magic Quadrant research was imposed a couple of years ago to create a level playing field among vendors that wanted to highlight their inclusion in the document and link to reprints they had purchased. A lot has happened in those two years, with developments in social media as well as delivery of more traditional media types (for example, press releases). In keeping with these developments, the time was right for us to lift embargos on MQ research.
Why make it harder?
The Gartner research process involves rigorous peer review and collaboration, sometimes up until the point of publication. This means that Gartner positions can change dramatically up until the time a document publishes (including big movement of vendor “dots” in Magic Quadrants). And it’s why pre-release content of Magic Quadrants, Critical Capabilities and Market Guides, sent to vendors strictly for fact review, may not be shared with anyone outside of a small, authorized group. Sharing any of these materials outside of this group can lead to inaccurate, incomplete or conflicting content in the marketplace, and is also just plain unfair to those who play by the rules, including Gartner. This is documented in Section 6.4 of the Copyright & Quote Policy.
August 4th, 2014 by Nancy Erskine · No Comments
The Office of the Ombudsman frequently looks for ways to improve the Copyright and Quote Policy; our latest audit revealed a few areas that warranted some clarification and transparency to further underpin Gartner’s independence and objectivity.
- 24-hour Magic Quadrant embargo lifted (Section 3.4a)
- Increased transparency regarding violations and an “assessment” guide (Section 6.4)
- Added rules around Critical Capabilities and Market Guide research and graphic usage (Section 3.4a and 3.4b)
- Shared rules around the use of the Gartner logo, including an updated Gartner Logo Usage Guidelines document that includes use-case examples (Section 2.3)
- Revamped Policy Essentials section (Section 1)
- Modified legal disclaimer for “Branded” research (Section 3.4a and 3.4b)
Why the changes?
24-hour Embargo Lifted
In this day and age, we realize that corporate communications demand faster response. This is why we have lifted the embargo for newly published Magic Quadrants. While all corporate mentions (such as press releases, presentation slides) still must be submitted to Quote Requests for approval, they will no longer be subject to a 24-hour embargo. Social media mentions (for example, Twitter, Facebook, LinkedIn, Google+, personal blogs) do not require pre-approval.
Note: The Quote Requests’ embargo lift has no impact on Reprints’ delivery turnaround time. Please continue to factor in 48 hours when preparing to promote a licensed reprint.
When people violate the Policy, we take various steps in response. We’ve never shared the rationale behind our actions, but in the interest of transparency, we have added a Violation Assessment Guideline that provides a view into the factors we consider when assessing violations. One of the more dramatic actions we can take against violations is a “Quote ban”, which precludes the violator from quoting from Gartner for a period of time. The updated Policy spells out that effective Sept. 1, 2014, an immediate, 3-month quote ban will be imposed any time we discover that draft Magic Quadrant, Critical Capabilities or Market Guide text or graphics are shared externally or beyond appropriate internal participants.
Critical Capabilities and Market Guides
The Policy now outlines details on Critical Capabilities and Market Guide research under Section 3.4 for “Branded” research.
We have added guidelines for how and when the Gartner logo may be used within client marketing materials. These parameters are aligned with our corporate branding and help ensure that the Gartner brand is consistently and appropriately represented in the marketplace.
We have reorganized, clarified and streamlined the parameters outlined in the Policy Essentials section. The content is not new, but we think it’s now easier to understand.
The legal disclaimer under Section 3.4 for “Branded” research has been updated.
Where to go with questions: If you have questions about this updated Policy, contact firstname.lastname@example.org. Please continue to send all quote requests (including reports of potential external use violations) to email@example.com.
February 7th, 2014 by Nancy Erskine · No Comments
Is it possible to purposefully forget something you’ve recently been told? I would argue no — it’s close to impossible to purposefully “unknow” something. It stands to reason that everything you learn, in one way or another, ultimately contributes to the opinions you form.
Let’s take it one step further: What if you were expressly told that certain information was to be treated as confidential? Could you guarantee that the information shared with you in confidence would never influence your opinion?
Now it gets tougher, right? Lawyers have long debated the definition of “confidential” when it comes to forming opinions. And this uncertainty is probably responsible for the miles and miles of disclaimers written in tiny font and buried at the foot of contracts. That text exists because it’s not a simple question to answer.
This ambiguity around the meaning of “confidential” is at the crux of a discussion I had recently with a client. To summarize, it’s this: If a client shares confidential corporate information with an analyst during an inquiry call or meeting, can the analyst keep that information confidential, or will the very act of receiving the information influence the opinions s/he forms and shares with other clients? The short answer is yes to both.
This is how I responded: If specific information is expressly identified as confidential during analyst inquiry, our research organization has a documented process to ensure those specific details are not divulged outside of Gartner.
But the high-level concepts and ideas inherent in the information shared during inquiry may — together with other external sources of information — be leveraged and shared with other analysts, because it helps to inform our analysts’ point of view. The Research organization operates in a collaborative environment, where the open sharing of information and ideas leads to better analysis, predictions, findings and advice for clients.
A simple analogy would be a visit to the doctor. The doctor applies the high-level knowledge she has gained from other patients to help diagnose and treat you. She may even say she saw someone with a similar issue last week, but obviously never dream of sharing the specifics of the encounter- for example, telling you that it was your neighbor! Afterwards, she might consult with a colleague to get a second opinion and raise awareness within her practice of a recurring or common health issue in the community. The doctor will subsequently use the experience of treating you to help treat others. As a result, the doctor’s knowledge and overall effectiveness increases and awareness is raised in the greater medical community, all without ever compromising your confidence.
There are two key takeaways here:
First, confidentiality is and has always been a critically important issue at Gartner. It forms the foundation of our business model because we know trust matters. And we practice what we preach by rigorously training our analysts annually on how to treat our clients’ confidential information.
Second, because we respect and understand the meaning of confidentiality, we also provide guidance to our analysts about when to decline confidential information. When a client offers our analysts information that is classified as for “strictly personal and private use,” we instruct them to decline the offer, for the simple reason that once they “know” something, they cannot “unknow it.” We will agree to keep your confidence, but we can’t agree to something that we can’t uphold.
If you have any questions about how confidential information is handled by analysts in our research process, please don’t hesitate to get in touch with me.
December 11th, 2012 by Nancy Erskine · No Comments
Gartner is known for our independence and objectivity, and our Copyright and Quote Policy is one way that we reinforce these qualities. With this in mind, we frequently look for ways to improve the policy; our latest look highlighted a few areas where we could increase consistency and further reinforce our independence and objectivity. This update focuses on both of these.
Now permitted in the policy:
- The word “Gartner” may be used in titles/subtitles of press releases and newsletters, and the subject line of e-mail communications (exceptions: you may not say, “Gartner Says” or “Accordingly to Gartner”).
- Retrospective wording is permitted. This means you may use words such as “consecutive” and “again”. For example, “ABC Company has received a ‘strong positive’ rating for three consecutive years.”
- Comparative wording is permitted. This means you may use words such as “only” or “sole”. For example, “XYZ Company is the only vendor in the leaders’ quadrant.”
Now no longer permitted in the policy: Custom analyst quotes. If it hasn’t been published, vendors may not quote a Gartner analyst as having said it in their external communications.
Timing: We will hold all requests to quote from newly published Magic Quadrant, MarketScope and Cool Vendor research for 24 hours after publication, to provide a level playing field for all requestors.
Why the change?
The update addressed some confusing aspects of the policy; for example, we had not allowed the word “Gartner” in titles, so vendors would have to say “analyst firm” and readers would have to look further to find out that this firm was Gartner. Readers shouldn’t have to do this. Our policy allowed retrospective and comparative wording for some document types, and not for others. This change makes the policy consistent.
The Copyright and Quote policy has long prohibited quoting from non-syndicated research. Custom analyst quotes were essentially non-syndicated research positions that had not gone through the rigorous research process that is Gartner’s hallmark. The updated policy lets our published research speak for our analysts.
The Copyright and Quote Policy on gartner.com reflects these changes. If you have questions about this updated policy, contact firstname.lastname@example.org, as the Office of the Ombudsman maintains this policy. Please continue to send all quote requests (including reports of potential external use violations) to email@example.com.
November 4th, 2011 by Nancy Erskine · No Comments
Ever wonder how long it takes to create a Magic Quadrant or MarketScope, what analysts have to go through to establish a new one, or why Gartner doesn’t share specific company ratings? A recently posted FAQ, created by Gartner’s Research Methodologies team, responds to these questions. I can attest that all of these questions have been asked of the Ombudsman’s Office more than once. Let me know what you think, and I can suggest that your questions go into the next update to this FAQ.
November 1st, 2010 by Nancy Erskine · No Comments
It’s no secret that Gartner uses IT products and services, but we’ve long had a rule against the providers of those products and services promoting Gartner as a customer. Lately we’ve had a rash of requests from vendors to change that rule, or at least bend it. We’ve said no to all of these requests, for the simple reason that as a provider of IT research and advice, Gartner needs to maintain independence and objectivity in everything we do. This includes the IT purchasing choices we make as an organization. If the vendors we buy products and services from were allowed to promote our relationship, Gartner could be perceived as favoring one vendor over another (as in, “Gartner chose it – they must think it’s the best”).
Just as Gartner recommends strongly against picking only vendors in the “leaders’ quadrant” in a Magic Quadrant, Gartner’s IT department uses this advice in all technology decisions and selects what fits Gartner’s specific requirements. But there’s a good chance you will never know whose product or service we’ve chosen.