Office of the Ombuds

Our Assurance of Impartiality

Entries Tagged as 'Uncategorized'

Judge Grants Gartner Motion to Dismiss NetScout Law Suit

September 12th, 2017 · No Comments

NetScout Systems, Inc. filed a lawsuit against Gartner in 2014, stemming from its unhappiness with its placement in a Gartner Magic Quadrant. We defended ourselves against the claims in the pre-trial processes, filing a motion for a summary judgment to dismiss the case earlier this year. Yesterday, our request to dismiss the case was granted […]

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Gartner Opinion Is Not For Sale

August 30th, 2017 · No Comments

A company recently issued a press release that caught our attention. In the press release, the company stated that it had entered into an agreement with Gartner to provide paid research and analysis, assess one of its products regarding its applicability to the Magic Quadrant, and that Gartner will partner with this company to advocate […]

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Gartner Peer Insights: External sharing rules added to the Copyright and Quote Policy

November 10th, 2015 · No Comments

Note: I updated this post on 13 Nov., 2015 to reflect the actual wording of the Copyright & Quote policy, which has been updated.  You are probably familiar with Gartner Peer Insights, a new offering by Gartner that allows IT end users to share their ratings and reviews of IT solutions. Based on discussions at […]

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Important Updates to Gartner Copyright & Quote Policy

October 12th, 2015 · No Comments

We’re always looking for ways to improve the Copyright and Quote Policy, and a recent review showed a few areas that warranted an update — all with an eye toward reinforcing Gartner’s core principles of independence and objectivity. What’s changed? NEW – Magic Quadrant graphic parameters for homepage promotions (plus expanded guidance on quoting from MQ […]

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Magic Quadrant Closed-Period for SAS

February 19th, 2015 · No Comments

As many of you know, it has been a common practice for Gartner Research Managers to direct analysts on their teams who are authoring Magic Quadrants (MQs) not to participate, during the heart of any MQ process, in internal or remote SAS for vendors in the MQ.   Research leadership sees this as a best practice […]

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Recent Copyright & Quote Policy Changes’ Effect on Branded Research

August 7th, 2014 · No Comments

In the recent updates to the Gartner Copyright & Quote Policy, we made it easier for clients to quote from published Magic Quadrants, and harder on those who quote from not-yet-published Magic Quadrants, as well as other branded research documents.   What are the changes? There is no more 24-hour embargo for Magic Quadrant documents. […]

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Changes to Gartner Copyright & Quote Policy — A message from the Office of the Ombudsman

August 4th, 2014 · No Comments

The Office of the Ombudsman frequently looks for ways to improve the Copyright and Quote Policy; our latest audit revealed a few areas that warranted some clarification and transparency to further underpin Gartner’s independence and objectivity. What’s changed? 24-hour Magic Quadrant embargo lifted (Section 3.4a) Increased transparency regarding violations and an “assessment” guide (Section 6.4) […]

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“Forget Everything I Told You …”

February 7th, 2014 · No Comments

Is it possible to purposefully forget something you’ve recently been told? I would argue no — it’s close to impossible to purposefully “unknow” something. It stands to reason that everything you learn, in one way or another, ultimately contributes to the opinions you form. Let’s take it one step further: What if you were expressly […]

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Important Updates to Gartner External Use Policy

December 11th, 2012 · No Comments

Gartner is known for our independence and objectivity, and our Copyright and Quote Policy is one way that we reinforce these qualities. With this in mind, we frequently look for ways to improve the policy; our latest look highlighted a few areas where we could increase consistency and further reinforce our independence and objectivity. This […]

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A Peek into the Magic Quadrant/MarketScope Process

November 4th, 2011 · No Comments

Ever wonder how long it takes to create a Magic Quadrant or MarketScope, what analysts have to go through to establish a new one, or why Gartner doesn’t share specific company ratings? A recently posted FAQ, created by Gartner’s Research Methodologies team, responds to these questions. I can attest that all of these questions have […]

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