Office of the Ombudsman

Our Assurance of Impartiality

Entries Tagged as 'Uncategorized'

Gartner Research Does Not Please Everyone, All Of The Time

October 11th, 2019 · No Comments

In this post, we’ll share a timely case study on how the Office of the Ombudsman receives, investigates and responds to complaints raised by technology providers, and why we always value getting our research right more than publishing to deadlines. This particular case study is based on the Gartner Magic Quadrant for Data Center Backup […]

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What does it cost to be included in Gartner research? The answer is simple: nothing.

September 27th, 2019 · Comments Off on What does it cost to be included in Gartner research? The answer is simple: nothing.

Guest Post from Frank DiPerna, Senior Ombudsman Specialist, Gartner We’ve heard it before. Someone might say, “If you want to be included in Gartner research or improve your position, you have to spend at least [insert very high dollar figure here].” Not only is this untrue, but for Gartner to allow such a practice would […]

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What Happens When Analysts Leave Gartner? Hint: Planning for that day begins before the day they start.

May 1st, 2018 · Comments Off on What Happens When Analysts Leave Gartner? Hint: Planning for that day begins before the day they start.

Guest Post from Frank DiPerna, Ombudsman Specialist, Gartner When research analysts leave Gartner for any reason (a well-deserved retirement, to start a completely new career, or to join an IT end-user or vendor organization), our office at times gets outreaches, usually from IT vendor organizations with which that analyst has interacted as clients. Here are […]

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Words Matter: Gartner Takes Its Independence Very Seriously

February 28th, 2018 · Comments Off on Words Matter: Gartner Takes Its Independence Very Seriously

Guest Post from Dean Daniels, MVP Ombudsman, Gartner We were recently alerted to a press release, whose contents many who contacted us challenged. They said, “This doesn’t look like something Gartner would have approved.” They were right. The headline read:   Gartner Inc. will strengthen [Provider’s*] position as a global player in [market] (redacted)   We […]

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UPDATE: Treatment of Company and Product Names in Gartner Research

February 7th, 2018 · Comments Off on UPDATE: Treatment of Company and Product Names in Gartner Research

Guest post by Jackie Ryan, VP of Content Production, Gartner Providers sometimes ask why Gartner has rendered their company or product names differently from how the providers represent these names themselves. For example, our style is to change “Verint Systems Inc.” to be “Verint Systems” instead. Gartner does strive to reproduce company and product names […]

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Judge Grants Gartner Motion to Dismiss NetScout Law Suit

September 12th, 2017 · Comments Off on Judge Grants Gartner Motion to Dismiss NetScout Law Suit

NetScout Systems, Inc. filed a lawsuit against Gartner in 2014, stemming from its unhappiness with its placement in a Gartner Magic Quadrant. We defended ourselves against the claims in the pre-trial processes, filing a motion for a summary judgment to dismiss the case earlier this year. Yesterday, our request to dismiss the case was granted […]

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Gartner Opinion Is Not For Sale

August 30th, 2017 · Comments Off on Gartner Opinion Is Not For Sale

A company recently issued a press release that caught our attention. In the press release, the company stated that it had entered into an agreement with Gartner to provide paid research and analysis, assess one of its products regarding its applicability to the Magic Quadrant, and that Gartner will partner with this company to advocate […]

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Gartner Peer Insights: External sharing rules added to the Copyright and Quote Policy

November 10th, 2015 · Comments Off on Gartner Peer Insights: External sharing rules added to the Copyright and Quote Policy

Note: I updated this post on 13 Nov., 2015 to reflect the actual wording of the Copyright & Quote policy, which has been updated.  You are probably familiar with Gartner Peer Insights, a new offering by Gartner that allows IT end users to share their ratings and reviews of IT solutions. Based on discussions at […]

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Important Updates to Gartner Copyright & Quote Policy

October 12th, 2015 · Comments Off on Important Updates to Gartner Copyright & Quote Policy

We’re always looking for ways to improve the Copyright and Quote Policy, and a recent review showed a few areas that warranted an update — all with an eye toward reinforcing Gartner’s core principles of independence and objectivity. What’s changed? NEW – Magic Quadrant graphic parameters for homepage promotions (plus expanded guidance on quoting from MQ […]

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Magic Quadrant Closed-Period for SAS

February 19th, 2015 · Comments Off on Magic Quadrant Closed-Period for SAS

As many of you know, it has been a common practice for Gartner Research Managers to direct analysts on their teams who are authoring Magic Quadrants (MQs) not to participate, during the heart of any MQ process, in internal or remote SAS for vendors in the MQ.   Research leadership sees this as a best practice […]

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