Office of the Ombudsman

Our Assurance of Impartiality

Entries Tagged as 'Uncategorized'

What Happens When Analysts Leave Gartner? Hint: Planning for that day begins before the day they start.

May 1st, 2018 · Comments Off on What Happens When Analysts Leave Gartner? Hint: Planning for that day begins before the day they start.

Guest Post from Frank DiPerna, Ombudsman Specialist, Gartner When research analysts leave Gartner for any reason (a well-deserved retirement, to start a completely new career, or to join an IT end-user or vendor organization), our office at times gets outreaches, usually from IT vendor organizations with which that analyst has interacted as clients. Here are […]

[Read more →]

Tags: Uncategorized

Words Matter: Gartner Takes Its Independence Very Seriously

February 28th, 2018 · Comments Off on Words Matter: Gartner Takes Its Independence Very Seriously

Guest Post from Dean Daniels, MVP Ombudsman, Gartner We were recently alerted to a press release, whose contents many who contacted us challenged. They said, “This doesn’t look like something Gartner would have approved.” They were right. The headline read:   Gartner Inc. will strengthen [Provider’s*] position as a global player in [market] (redacted)   We […]

[Read more →]

Tags: Uncategorized

UPDATE: Treatment of Company and Product Names in Gartner Research

February 7th, 2018 · Comments Off on UPDATE: Treatment of Company and Product Names in Gartner Research

Guest post by Jackie Ryan, VP of Content Production, Gartner Providers sometimes ask why Gartner has rendered their company or product names differently from how the providers represent these names themselves. For example, our style is to change “Verint Systems Inc.” to be “Verint Systems” instead. Gartner does strive to reproduce company and product names […]

[Read more →]

Tags: Uncategorized

Judge Grants Gartner Motion to Dismiss NetScout Law Suit

September 12th, 2017 · Comments Off on Judge Grants Gartner Motion to Dismiss NetScout Law Suit

NetScout Systems, Inc. filed a lawsuit against Gartner in 2014, stemming from its unhappiness with its placement in a Gartner Magic Quadrant. We defended ourselves against the claims in the pre-trial processes, filing a motion for a summary judgment to dismiss the case earlier this year. Yesterday, our request to dismiss the case was granted […]

[Read more →]

Tags: Uncategorized

Gartner Opinion Is Not For Sale

August 30th, 2017 · Comments Off on Gartner Opinion Is Not For Sale

A company recently issued a press release that caught our attention. In the press release, the company stated that it had entered into an agreement with Gartner to provide paid research and analysis, assess one of its products regarding its applicability to the Magic Quadrant, and that Gartner will partner with this company to advocate […]

[Read more →]

Tags: Uncategorized

Gartner Peer Insights: External sharing rules added to the Copyright and Quote Policy

November 10th, 2015 · Comments Off on Gartner Peer Insights: External sharing rules added to the Copyright and Quote Policy

Note: I updated this post on 13 Nov., 2015 to reflect the actual wording of the Copyright & Quote policy, which has been updated.  You are probably familiar with Gartner Peer Insights, a new offering by Gartner that allows IT end users to share their ratings and reviews of IT solutions. Based on discussions at […]

[Read more →]

Tags: Uncategorized

Important Updates to Gartner Copyright & Quote Policy

October 12th, 2015 · Comments Off on Important Updates to Gartner Copyright & Quote Policy

We’re always looking for ways to improve the Copyright and Quote Policy, and a recent review showed a few areas that warranted an update — all with an eye toward reinforcing Gartner’s core principles of independence and objectivity. What’s changed? NEW – Magic Quadrant graphic parameters for homepage promotions (plus expanded guidance on quoting from MQ […]

[Read more →]

Tags: Uncategorized

Magic Quadrant Closed-Period for SAS

February 19th, 2015 · Comments Off on Magic Quadrant Closed-Period for SAS

As many of you know, it has been a common practice for Gartner Research Managers to direct analysts on their teams who are authoring Magic Quadrants (MQs) not to participate, during the heart of any MQ process, in internal or remote SAS for vendors in the MQ.   Research leadership sees this as a best practice […]

[Read more →]

Tags: Uncategorized

Recent Copyright & Quote Policy Changes’ Effect on Branded Research

August 7th, 2014 · Comments Off on Recent Copyright & Quote Policy Changes’ Effect on Branded Research

In the recent updates to the Gartner Copyright & Quote Policy, we made it easier for clients to quote from published Magic Quadrants, and harder on those who quote from not-yet-published Magic Quadrants, as well as other branded research documents.   What are the changes? There is no more 24-hour embargo for Magic Quadrant documents. […]

[Read more →]

Tags: Uncategorized

Changes to Gartner Copyright & Quote Policy — A message from the Office of the Ombudsman

August 4th, 2014 · Comments Off on Changes to Gartner Copyright & Quote Policy — A message from the Office of the Ombudsman

The Office of the Ombudsman frequently looks for ways to improve the Copyright and Quote Policy; our latest audit revealed a few areas that warranted some clarification and transparency to further underpin Gartner’s independence and objectivity. What’s changed? 24-hour Magic Quadrant embargo lifted (Section 3.4a) Increased transparency regarding violations and an “assessment” guide (Section 6.4) […]

[Read more →]

Tags: Uncategorized