Office of the Ombudsman

Our Assurance of Impartiality

Entries Tagged as 'Uncategorized'

UPDATE: Treatment of Company and Product Names in Gartner Research

February 12th, 2020 · No Comments

Guest post by Jackie Ryan, VP of Content Production, Gartner (this post was originally published in 2012; it was updated in 2018 and 2020) Providers sometimes ask why Gartner has rendered their company or product names differently from how the providers represent these names themselves. For example, our style is to change “Verint Systems Inc.” […]

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Tags: Uncategorized

Symposium/Xpo “Neighborhood Watch”

October 28th, 2019 · No Comments

Guest Post from Nicole Saraco Loddo–Manager, Gartner Quote Requests You may have seen me if you were on the Orlando Gartner Symposium/Xpo show floor last week. Some vendors “affectionately” refer to me as the neighborhood watch as I walk the floor to see how the signage and collateral my Quote Requests team and the Conferences […]

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Tags: Gartner Copyright & Quote Policy · Gartner Quote Requests · Gartner Symposium · Uncategorized

Setting the Record Straight

October 17th, 2019 · No Comments

Earlier this week, an article appeared in a media publication in Thailand that leveled some serious claims against our local business operations. In a nutshell, the article repeats allegations which had previously been made against Gartner by a disgruntled former sales agent based in Thailand. To set the record straight in no uncertain terms, the […]

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Tags: Uncategorized

Gartner Research Does Not Please Everyone, All Of The Time

October 11th, 2019 · No Comments

In this post, we’ll share a timely case study on how the Office of the Ombudsman receives, investigates and responds to complaints raised by technology providers, and why we always value getting our research right more than publishing to deadlines. This particular case study is based on the Gartner Magic Quadrant for Data Center Backup […]

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Tags: Uncategorized

What does it cost to be included in Gartner research? The answer is simple: nothing.

September 27th, 2019 · No Comments

Guest Post from Frank DiPerna, Senior Ombudsman Specialist, Gartner We’ve heard it before. Someone might say, “If you want to be included in Gartner research or improve your position, you have to spend at least [insert very high dollar figure here].” Not only is this untrue, but for Gartner to allow such a practice would […]

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What Happens When Analysts Leave Gartner? Hint: Planning for that day begins before the day they start.

May 1st, 2018 · No Comments

Guest Post from Frank DiPerna, Ombudsman Specialist, Gartner When research analysts leave Gartner for any reason (a well-deserved retirement, to start a completely new career, or to join an IT end-user or vendor organization), our office at times gets outreaches, usually from IT vendor organizations with which that analyst has interacted as clients. Here are […]

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Words Matter: Gartner Takes Its Independence Very Seriously

February 28th, 2018 · No Comments

Guest Post from Dean Daniels, MVP Ombudsman, Gartner We were recently alerted to a press release, whose contents many who contacted us challenged. They said, “This doesn’t look like something Gartner would have approved.” They were right. The headline read:   Gartner Inc. will strengthen [Provider’s*] position as a global player in [market] (redacted)   We […]

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Tags: Uncategorized

UPDATE: Treatment of Company and Product Names in Gartner Research

February 7th, 2018 · No Comments

Guest post by Jackie Ryan, VP of Content Production, Gartner Providers sometimes ask why Gartner has rendered their company or product names differently from how the providers represent these names themselves. For example, our style is to change “Verint Systems Inc.” to be “Verint Systems” instead. Gartner does strive to reproduce company and product names […]

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Tags: Uncategorized

Judge Grants Gartner Motion to Dismiss NetScout Law Suit

September 12th, 2017 · No Comments

NetScout Systems, Inc. filed a lawsuit against Gartner in 2014, stemming from its unhappiness with its placement in a Gartner Magic Quadrant. We defended ourselves against the claims in the pre-trial processes, filing a motion for a summary judgment to dismiss the case earlier this year. Yesterday, our request to dismiss the case was granted […]

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Tags: Uncategorized

Gartner Opinion Is Not For Sale

August 30th, 2017 · No Comments

A company recently issued a press release that caught our attention. In the press release, the company stated that it had entered into an agreement with Gartner to provide paid research and analysis, assess one of its products regarding its applicability to the Magic Quadrant, and that Gartner will partner with this company to advocate […]

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Tags: Uncategorized