Office of the Ombudsman

Our Assurance of Impartiality

The Connecticut Supreme Court Affirms Gartner’s Independence and Objectivity

September 17th, 2020 · No Comments

Earlier this year the Connecticut Supreme Court sided with Gartner in ruling against NetScout Systems, Inc., a vendor that had disputed its position in a Magic Quadrant and challenged the independence of the Magic Quadrant process. NetScout had until late-July 2020 to seek permission to appeal the ruling to the US Supreme Court. That time has now come and gone, putting to rest NetScout’s baseless challenge.

This case has affirmed the independence and objectivity of our research, which is a core foundation of our business. Those who read our research can be assured that Gartner will never allow any vendor to influence our content or the scope of our coverage. Our processes and methodologies can be relied upon to be completely objective and independent. Period.

Gartner has rigorous research methodologies that ensure our clients can trust the insight and advice we provide. Each piece of Gartner research is subject to rigorous peer review by members of the global analyst community, and approval by research management is required prior to any document publication. This process is designed to surface any inconsistencies in research methodology, data collection or conclusions, as well as to fully encompass Gartner’s collective expertise on any research topic. Anyone may review our research methodologies in more detail here.

As always, we are committed to providing our clients with independent research and advice about the products and services that we cover and upon which they have relied for decades. We are continuously reviewing our processes to ensure the objectivity and independence of Gartner’s research, as it is our stock in trade and fundamental to everything we do. Anyone with questions about our research methodologies is welcome to email the Gartner Ombudsman.

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