Office of the Ombuds

Our Assurance of Impartiality

Setting the Record Straight

October 17th, 2019 · No Comments

Earlier this week, an article appeared in a media publication in Thailand that leveled some serious claims against our local business operations. In a nutshell, the article repeats allegations which had previously been made against Gartner by a disgruntled former sales agent based in Thailand.

To set the record straight in no uncertain terms, the statements made by this former sales agent are unequivocally false and baseless. And to be specific, Gartner is not in violation of the Thailand Foreign Business Act B.E. 2542 and there is no risk to our local agreements with clients or the services provided under those agreements.

Earlier this year, the former sales agent raised this matter in litigation before the Southern Bangkok Civil Court. Gartner received judgment in its favor in the litigation. In giving its decision, the court made no adverse finding against Gartner in respect of the former sales agent’s complaints.

It’s a serious matter when someone defames a business, which is why we decided to outline the facts of the matter in this blog. We want to reassure our clients in Thailand, and around the world, that Gartner is committed to conducting business in an ethical and honest manner in compliance with all applicable laws and regulations.

The allegations repeated in the article constitute criminal and civil defamation. As you would expect, we’re now taking all appropriate legal steps to address this issue.

If you’d like more information about this issue, please reach out to us at

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