Office of the Ombuds

NetScout Systems, Inc. filed a lawsuit against Gartner in 2014, stemming from its unhappiness with its placement in a Gartner Magic Quadrant. We defended ourselves against the claims in the pre-trial processes, filing a motion for a summary judgment to dismiss the case earlier this year. Yesterday, our request to dismiss the case was granted in its entirety.

We are pleased with this result and continue to stand behind the research findings that were the subject of the technology provider’s complaint.

We take the independence and objectivity of our research very seriously. Without it, we wouldn’t have a business. Gartner is not “pay for play.” Influence over research content or the amount of research coverage focused on any vendor, sector or topic is not, and has never been, for sale by Gartner. Period.

Gartner has rigorous research methodologies that ensure our clients can trust the insight and advice we provide. Each piece of Gartner research is subject to a peer-review process by members of the worldwide analyst community, and review by research management is required prior to publication. This process is designed to surface any inconsistencies in research methodology, data collection and conclusions, as well as to fully use Gartner collective expertise on any research topic. Anyone can review our research methodologies in more detail here.

As always, we are committed to providing our clients with independent research and advice about the products and services that we cover and upon which they have relied for decades.