Prepare and have a sense of urgency. Do these and you’ll be on your way to mounting a successful escalation about Gartner Research. But there’s more — lots more. Check out the updated Research Issue Escalation Process for Vendors (http://tinyurl.com/mz6vs6).
Also included in the process document is an FAQ that answers questions you may have about whether an escalation can damage a relationship, when it’s appropriate to introduce new facts, and why it’s important to leave your emotion at home.
I’m going to be talking about this updated process today at the Gartner Quarterly Analyst Relations Webinar at 10:30 AM EDT. That webinar will also focus on Symposium content and a new Research construct called the “Evidence Sidebar.” If you haven’t registered, send an email to firstname.lastname@example.org. They’ll hook you up.