Office of the Ombudsman

Our Assurance of Impartiality

Entries from November 2008

Vendor fishing for user information

November 17th, 2008 · No Comments

An analyst called the other day and told us that a vendor client called her asking some questions about a specific end-user client — did she know the CIO, was she aware of their IT strategy, did she know whose equipment they had installed. Immediately this analyst became suspicious that the vendor was fishing for […]

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A published document is not the voice of a lone analyst

November 5th, 2008 · No Comments

We got a call from a vendor client who complained that an analyst who authored a report recently published by Gartner was obviously “against” this vendor. The client questioned why we would allow him to get away with this. The answer is he didn’t get away with it. Gartner published opinions are just that: Gartner opinions. They […]

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