Office of the Ombudsman

Our Assurance of Impartiality

Remember me?

October 9th, 2008 · 4 Comments

Shortly after Gartner first launched the Office of the Ombudsman, the Office also started a blog, with the idea of being completely transparent about the issues of objectivity, completeness and accuracy that cross our desks every day. It sounded good “on paper,” but many issues turned out to be so sensitive and potentially explosive in the wrong context that the blog saw few posts, and then none. We simply didn’t want to run the risk that we would compromise the very ability to maintain the confidentiality that Gartner is known for.

Recently I started thinking that it would be valuable to share some aspects of the issues that come our way (about 100 a month, as it’s turned out), because it will get to the heart of why Gartner has the rules it has, the processes it follows, and perhaps even its reputation.

I’m hoping that you’ll read these posts and share your reactions and suggestions, because it’s always good to look hard at what you do every day and make sure it’s still absolutely the right thing to do – and if it’s not, make it better. In the true spirit of blogging, I’ve decided to make this a personal blog and not an “Office” one, so you feel like you’re reading an actual person’s words and, when you respond, which I hope you do, you’ll know I am reading your response.

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4 responses so far ↓

  • 1 Barbara French // Oct 15, 2008 at 4:48 pm

    Nancy, It’s great to get insight into your agenda and positions through this blog. To my mind, you hold a unique role within the industry analyst business at large. You can set important precedents with your conversational outreach here. Bravo!

  • 2 Nancy Erskine // Oct 16, 2008 at 8:26 pm

    Thanks, Barbara. Stay tuned, and share your thoughts. I’m hopeful of learning a thing or two myself from reader comments on the blog. Nancy

  • 3 Timo Elliott // Oct 24, 2008 at 7:11 am

    I’m glad to see you’re back up — I suscribed eagerly first time around, and was very disappointed when there were so few posts. And while I’m here, surely “ombudsman” is an inappropriate title for for somebody employed by the same company? — “complaints commission” would seem to be a more accurate term (e.g. these two things are very different in, say, the context of local government…)

  • 4 Nancy Erskine // Oct 24, 2008 at 1:27 pm

    Hi Timo, Thanks for the comment. Regarding your comment about the appropriateness of the term “ombudsman”: think more New York Times than government. The Times employs a “public editor,” who acts as a public advocate. He certainly handles complaints but, just as my team does, provides his own commentary and handles issues that are’t just complaints. If it was just about complaints, the job wouldn’t be as rewarding as it is! Nancy