Gartner Blog Network

Olive Huang
Research Director
1 years at Gartner
16 years IT Industry

Olive Huang is a Research Director in Gartner Research and is part of the company's CRM software research team. Her research area focuses on customer services and support, contact centers, CRM vendors and service providers, and CRM strategy and best practices in the Asia/Pacific region. Read Full Bio

Facebook Thinks I am Fat and What Can I Do about It?

by Olive Huang  |  December 10, 2013

I am a conservative Facebook user. My Facebook profile is simple – no work, no family photos, no pictures of friend’s wedding or kids party. All I put on Facebook are photos of great Australian country landscapes, pets, and food. Oh yes I love my food, I love cooking too. So yes I am one […]

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My Dreamforce as a Fish Market Theory

by Olive Huang  |  December 2, 2013

10 am, November 17th, San Francisco International Airport. A serious looking US border control officer asked me “What are you coming to the U.S. for Mam?” “Attending a conference.” I said. “Oh…” he paused for a second and looked at me with a grin on his face “Dreamforce?” Salesforce.com said there were 130,000 people registered […]

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