Gartner Blog Network

Posts from Date:   2014-1

Losing Your Wallet as The Ultimate Test of Customer Service

by Olive Huang  |  January 26, 2014

Just shortly before Christmas I was on my way back from a Microsoft Dynamics Asia Event, I lost my wallet. It was absolutely the worst nightmare a traveler could have… that you were not home yet but you had nothing to pay for anything… could’t check in the hotel, no money to pay for the […]

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